IT Support Specialist

1 week ago


Mason, Ohio, United States Merge IT LLC Full time
Job Title: IT Helpdesk Analyst

We are seeking a skilled IT Helpdesk Analyst to join our team at Merge IT LLC. As an IT Helpdesk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Document and track technical issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • Basic understanding of computer technology and IT support
  • Experience in customer service ideally gained in a customer-facing environment
  • English proficiency in both verbal and written form
  • Culturally sensitive and able to appreciate cultural differences
  • A+, Network+, HDI, and/or Microsoft certifications a plus
  • ITIL v3 a plus
Preferred Skills:
  • Windows Client
  • Microsoft Outlook
  • Microsoft Office (Word, Excel, PowerPoint)
  • Diverse browser support experience (Internet Explorer, Chrome, & Firefox)
  • PC hardware
  • Basic understanding of networks

Merge IT LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


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