Healthcare Operations Supervisor

2 weeks ago

Hershey, Pennsylvania, United States Agiliti Full time

Job Overview

POSITION SUMMARY

The Healthcare Operations Supervisor is tasked with overseeing the daily functions of a hospital-based Asset360 initiative, which encompasses managing client relationships and supervising staff. This role is pivotal in optimizing equipment usage, inventory management, and participating in revenue enhancement strategies to meet both short-term and long-term financial and operational goals.

Key Responsibilities

Healthcare Operations Supervisor I:

  • Proactively oversees the on-site service program (i.e., Asset360) and provides leadership to all on-site personnel to ensure business objectives are met.
  • Collaborates with internal teams during client meetings to drive revenue growth, manage costs, and expand service offerings.
  • Possesses comprehensive knowledge of medical equipment and conducts training sessions for both company and client staff.
  • Manages equipment inventory and maintains par levels in accordance with contractual agreements and policies.
  • Addresses issues related to missing or lost equipment, accessories, and software updates.
  • Conducts audits and internal reviews to ensure adherence to effective business management practices.
  • Ensures compliance with patient privacy regulations in all activities.
  • Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees) and integrates relevant hospital protocols into daily operations.
  • Maintains a proactive stance towards safety, health, and quality in alignment with company, governmental, and client regulations.
  • Recruits, trains, and develops team members, emphasizing continuous improvement and collaboration.
  • Facilitates communication among team members to enhance visibility for internal staff and clients.
  • Makes informed and timely decisions.
  • Develops staffing and on-call schedules based on operational demand.
  • Holds self and team accountable for task completion.
  • Utilizes effective conflict resolution skills to address and resolve client and staff concerns.
  • Ensures accurate documentation for billing and regulatory compliance.
  • Understands billing processes for account invoices and assists with accounts receivable collections.
  • Performs additional assigned duties as required.

Healthcare Operations Supervisor II:

  • In addition to all responsibilities of Healthcare Operations Supervisor I:
  • Manages Asset360 programs that are classified as Tier 1 based on revenue size, complexity, and staffing needs.
  • Trains, mentors, and onboards new Healthcare Operations Supervisors.
  • Contributes to the training team for other members within the division/region.
  • Demonstrates the ability to manage multiple sites effectively.
  • Utilizes customer-facing skills to strengthen relationships and initiates solution-oriented discussions.
  • Recognized as a subject matter expert in Asset360, medical equipment, and office policies.
  • Participates in new Asset360 implementations.
  • Exhibits a superior understanding of service offerings and contractual obligations.
  • Demonstrates excellent presentation skills, conducting annual and quarterly client reviews and training sessions.
  • Initiates and successfully implements continuous improvement initiatives in office and account management.
  • Shows a high level of sales aptitude with clients and identifies opportunities for growth during territory planning.

Healthcare Operations Supervisor III:

  • In addition to all responsibilities of Healthcare Operations Supervisor II:
  • Leads teams of leaders.
  • Travels across multiple states to various accounts.
  • Reports directly to the Divisional Operations Director.
  • Ensures compliance with contractual obligations.
  • Standardizes all programs within the division to established processes.
  • Develops extensive client relationships.
  • Collaborates with key sales representatives to explore new business segments.
  • Establishes an account maturity index.

Required Experience

  • Bachelor's degree preferred or equivalent work experience.
  • Five years of supervisory/management experience with a focus on customer excellence.
  • Previous experience in a hospital environment preferred.
  • Knowledge of the healthcare sector; familiarity with hospital medical equipment is advantageous.
  • Expertise in business and financial management to support contract management and account margin maintenance.

Required Skills & Abilities

  • Effectively builds credibility and trust with client administration, clinicians, and staff.
  • Possesses a quality-oriented mindset with a commitment to accuracy.
  • Understands Profit and Loss (P&L) statements and customer profitability reports.
  • Experience in a time-sensitive environment.
  • Proficient in computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint).
  • Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed.
  • Valid driver's license.
  • Able to lift and/or push 75 pounds and stand or walk for extended periods.
  • Exhibits strong communication and presentation skills (listening, writing, and speaking).
  • Proactive and self-motivated.
  • Demonstrates teamwork and respect for others.
  • Organized and able to prioritize tasks to meet deadlines.
  • Responds positively to challenges and targets.
  • Maintains composure in the face of ambiguity and change.

Equal Employment Opportunity

Agiliti is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, veteran status, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. Agiliti will also provide reasonable accommodations for qualified individuals with disabilities.

Vaccination Policy

Employees may be required to obtain certain vaccinations or provide proof of current vaccination status based on company and/or client requirements.

Benefits

Agiliti offers a comprehensive benefits package for regular, full-time, non-union employees, including health insurance options, disability plans, flexible spending accounts, life insurance, paid time off, a 401K savings plan with employer match, employee discounts, tuition reimbursement, daily pay program, employee assistance program, employee stock purchase program, and wellness initiatives.

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