Technical Support Specialist EVSE
4 days ago
We are seeking a highly motivated and experienced Technical Support EVSE to join our team at Zero Impact Solutions. As a Technical Support EVSE, you will play a key role in providing exceptional customer support and technical expertise to our clients.
Job SummaryThe Technical Support EVSE will be responsible for coordinating scheduling between service providers and internal teams to ensure 24/7 coverage for our EVOLV Charging platform. You will also act as the frontline support for customer inquiries, providing timely and effective resolution to tickets and issues. Additionally, you will work closely with the engineering team to understand our EV charging ecosystem and industry protocols.
Responsibilities- Coordinate scheduling between service providers and internal teams to ensure 24/7 coverage for our EVOLV Charging platform.
- Provide technical support and guidance to customers, resolving issues related to billing, account management, charging accessibility, and troubleshooting.
- Work closely with the engineering team to understand our EV charging ecosystem and industry protocols.
- Occasionally travel to provide hands-on technical support to high-value customers.
- Communicate regularly with sales, marketing, and engineering teams to maintain product knowledge and develop quality control standards.
- Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
- Maintain a deep understanding of our products, services, and technical infrastructure.
- Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, and customer satisfaction.
- Analyze support data to identify trends, root causes of recurring issues, and areas for improvement.
- Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
- Bachelor's degree in computer science, engineering, or a related field, or equivalent experience.
- 5+ years of customer technical support experience with a background in EV charging or a related field.
- Excellent technical and analytical skills, with the ability to diagnose complex problems.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Support EVSE looking for a challenging role, please submit your application.
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