Lead Field Service Engineer

2 weeks ago


New York, New York, United States SCIEX Full time
Position Overview:

For over five decades, SCIEX has been at the forefront of innovative technologies and solutions in mass spectrometry and capillary electrophoresis. Our offerings empower clients to swiftly address environmental challenges, gain insights into disease-related biomarkers, enhance patient care, expedite drug market entry, and ensure food safety.

At SCIEX, you will discover a fulfilling position that amplifies your influence on global health and helps you unlock your potential.

As part of the Field Technical Service team, this role is essential in maintaining, installing, and repairing SCIEX products at various customer locations, including key accounts. You will work autonomously to tackle all assigned customer and technical challenges, collaborating with Sales and Service management to enhance customer satisfaction and achieve business goals.

Key Responsibilities:

  • Complete and excel in assigned training tasks related to SCIEX products and responsibilities.
  • Demonstrate extensive knowledge of SCIEX and OEM products, conducting qualification services and customer training.
  • Exhibit proficiency in high-quality installation, repair, and maintenance of mass spectrometers, HPLC, and capillary electrophoresis instruments.
  • Assist the District/Process Manager in leading technical discussions regarding regional critical issues and special projects.

Essential Qualifications:

  • Associate's degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering, or equivalent experience.
  • A minimum of 5 years of experience as a field service engineer, adept at troubleshooting and resolving complex service situations.
  • Possess a valid Driver's License and meet Vendor Credentialing requirements; capable of lifting up to 50 lbs and performing physical tasks as required.

Preferred Experience:

  • Prior experience with mass spectrometry, capillary electrophoresis, or related scientific instruments is advantageous.
  • Strong troubleshooting skills and knowledge of electrical and electro-mechanical technology, adhering to safety protocols.
  • Willingness to travel domestically and internationally, with potential overnight travel requirements.

SCIEX, a Danaher company, provides a comprehensive benefits package that enhances our employees' lives, including health care programs and paid time off. We are committed to fostering a flexible and sustainable workforce, offering remote work arrangements for eligible positions.

The hourly compensation for this role ranges from $39.00 to $41.00, with potential for bonus or incentive pay. We value diversity and are dedicated to equal opportunity in the workplace.

As a condition of employment, candidates must be fully vaccinated against COVID-19, subject to reasonable accommodation and applicable law.


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