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Lead Field Service Representative

3 months ago

New York, New York, United States Daniels Health Full time

Daniels Health is searching for a customer service oriented individual to join us as a Lead Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location. Through this essential service, you help create a safer healthcare environment for both patients and hospital staff

What will your job involve?

  • Backfilling for field service representatives:
  • Daily travels to hospitals in New York City
  • Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival/departure. Checks in and out of shifts using our time tracking software
  • Ensures staging area is neat and orderly and all delivery equipment is in working order
  • Checks and services containers throughout hospital according to Daily Service Schedule
  • Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers
  • Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
  • Periodically communicates with nurses, nurse managers, environmental services mangers, and other stakeholder regarding current needs
  • Lifting containers weighing up to 40 lbs
  • Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
  • Providing management support for field service representatives including but not limited to:
  • Addresses and resolves concerns
  • Evaluates service and provides training as needed for field service representatives
  • Provides clinical staff training for standard and premium accounts
  • Is readily available for servicing emergencies state-wide
  • Shadows representatives as needed to ensure quality service
  • Performing waste audits as needed
  • Leads and/or assists with customer installs

What are we looking for?

  • COVID-19 considerations: Willingness to be COVID vaccinated necessary
  • Being able to provide personally transportation to various hospitals in New York City.
  • Someone with a can-do attitude who is committed to delivering high standards of customer service with the ability to liaison with key internal and external stakeholders. The ideal candidate will have previous experience working in a labor-intensive job and previous supervisory responsibilities. Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting from time to time. No previous experience working in healthcare required. We'll show you the ropes
  • If this sounds like the role for you, we look forward to speaking with you If this opportunity doesn't seem like the right fit for you but sounds perfect for someone you know, send them our way

Why work for us?

  • Job stability – as an essential service to healthcare we are non-seasonal and recession proof
  • Opportunities for overtime – we always need extra hands on deck so overtime opportunities are plentiful
  • Consistent work hours – Monday – Friday, 1st shift
  • Benefits – Medical, Dental, and Vision Insurance (Your Medical, Dental and Vision benefits are effective on DAY ONE. All other benefits are effective 1st of the month following 30 days of employment). Paid Short-term disability ($0 cost to you). Company sponsored life insurance. Accident Insurance and Voluntary long-term disability options
  • Permanent position – This is a Full-time permanent role of 40-45 hours per week
  • Competitive salary – This position is offering a starting rate of $23 per hour
  • Safe work environment – We supply above and beyond the standard PPE protocols for safe handling of medical waste – find out more about how we protect you at

If this sounds like the role for you, we look forward to speaking with you If this opportunity doesn't seem like the right fit for you but sounds perfect for someone you know, send them our way

To find out more of what a day in the life of Field Service Representatives looks like visit -

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.