Service Dispatcher

6 days ago


Sacramento, California, United States LHH Full time
Job Title: Service Dispatcher

LHH is partnering with a leading HVAC company in Sacramento, CA to find an experienced Service Dispatcher. This contract-to-hire role offers the opportunity to contribute to a positive work environment while playing a key role in operational success.

Job Summary:

The Service Dispatcher will manage service requests, schedule technicians, and ensure efficient operations within the service department. Responsibilities include handling customer communication, processing work orders, and coordinating with team members to maintain smooth workflow.

Key Responsibilities:
  • Handle service requests and communicate appointment details to customers.
  • Create and manage work orders, scheduling technicians as needed.
  • Oversee the Dispatch Board and track technician locations and tasks.
  • Maintain customer communication, including follow-ups and handling complaints.
  • Review and process technician quotes, purchase orders, and timecards.
  • Assist with preventive maintenance scheduling and special projects.
  • Ensure accurate and timely invoicing and expense report processing.
Requirements:
  • 2-3 years of experience in service dispatch or a related field.
  • Familiarity with Viewpoint Service Management software, Microsoft Office, Bluebeam, and Adobe Acrobat.
  • HVAC and dispatching background is a plus. Also open to candidates from the plumbing or electrical industries.
  • High School diploma or GED required.
Work Environment:

Worksite Type: Fully on-site in Sacramento, CA.

Pay Rate: $25-$30/hour, depending on experience.

Hours: Full-time, regular office hours. (7:00 AM – 4:00 PM or 7:30 AM – 4:30 PM, Monday – Friday)

Duration: Contract-to-Hire.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.



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