Service Dispatcher

1 week ago


Sacramento, California, United States LHH Recruitment Solutions Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Dispatcher to join our team at LHH Recruitment Solutions. As a Service Dispatcher, you will play a critical role in ensuring the smooth operation of our service delivery process.

Key Responsibilities
  • Customer Service: Respond promptly to customer service requests, providing timely and accurate information to ensure customer satisfaction.
  • Dispatch and Scheduling: Create and schedule work orders, assigning technicians to ensure efficient service delivery.
  • Communication: Maintain effective communication with customers, technicians, and internal stakeholders to ensure seamless service delivery.
  • Administrative Tasks: Process open work orders, create purchase orders, and review technician timecards to ensure accurate invoicing and payroll processing.
  • Problem-Solving: Resolve customer complaints and issues in a professional and timely manner.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: 2-3 years of experience in service dispatch or related roles.
  • Skills: Proficiency in Microsoft Office, Bluebeam, Adobe Acrobat, and Vista Viewpoint.
  • Communication: Strong verbal and written communication skills, with the ability to present information and respond to questions from managers, clients, and customers.
Benefits

We offer a competitive compensation package, including medical, dental, vision, life insurance, short-term disability, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs.

We are an Equal Opportunity Employer and welcome applications from qualified candidates with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.



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