Passenger Service Coordinator
5 days ago
ABM is seeking a highly organized and detail-oriented Passenger Service Dispatcher to join our team. As a Passenger Service Dispatcher, you will be responsible for receiving assistance requests from clients and customers and assigning individuals and teams to respond to those requests.
Key Responsibilities:- Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
- Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs.
- Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
- Oversee all communications within specifically assigned area(s).
- Receive or prepare work orders and work schedules.
- Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information.
- Recognize and mitigate a variety of issues encountered within the department and other work environments.
- Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources.
- Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency.
- Compile statistics and reports on work progress.
- Must be 18 years of age or older.
- No high school diploma, GED or college degree required.
- No experience required and on-the-job training provided.
- One (1) year of prior multi-line reception experience or dispatching experience preferred.
ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.
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