Service Coordinator

1 week ago

Sacramento, California, United States LHH Full time
Job Summary

LHH is seeking an experienced Service Dispatcher to join our team in Sacramento, CA. As a Service Dispatcher, you will play a critical role in the operational success of our HVAC company by managing service requests, scheduling technicians, and ensuring efficient operations within the service department.

Key Responsibilities
  • Service Request Management: Handle service requests and communicate appointment details to customers in a timely and professional manner.
  • Scheduling and Coordination: Create and manage work orders, scheduling technicians as needed to ensure efficient operations.
  • Dispatch Board Management: Oversee the Dispatch Board and track technician locations and tasks to ensure seamless communication and coordination.
  • Customer Communication: Maintain customer communication, including follow-ups and handling complaints in a professional and courteous manner.
  • Administrative Tasks: Review and process technician quotes, purchase orders, and timecards to ensure accuracy and timeliness.
  • Special Projects: Assist with preventive maintenance scheduling and special projects as needed to support the service department.
  • Financial Management: Ensure accurate and timely invoicing and expense report processing to maintain financial integrity.
Requirements
  • Experience: 2-3 years of experience in service dispatch or a related field.
  • Software Proficiency: Familiarity with Viewpoint Service Management software, Microsoft Office, Bluebeam, and Adobe Acrobat.
  • Education: High School diploma or GED required.
  • Background: HVAC and dispatching background is a plus, but candidates from the plumbing or electrical industries are also encouraged to apply.
Work Environment

This is a fully on-site position in Sacramento, CA. The pay rate is $25-$30/hour, depending on experience. The work schedule is full-time, regular office hours (7:00 AM – 4:00 PM or 7:30 AM – 4:30 PM, Monday – Friday). The duration of this contract-to-hire position is [insert duration].

Benefits

LHH offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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