Customer Experience Director

4 days ago


Alpharetta, Georgia, United States LOOKOUT PEST CONTROL, INC Full time
About the Customer Service Operations Manager Role

As a key member of our customer care team, the Customer Service Operations Manager will play a critical role in driving business growth and ensuring exceptional customer experiences. This individual will be responsible for leading a team of Customer Care professionals, producing data to inform business decisions, and communicating effectively with customers.

Responsibilities
  • Growing our book of business by leading a team of Customer Care professionals.
  • Producing data to provide real-time feedback on goals and metrics.
  • Designing and delivering training content.
  • Coaching and developing team members.
  • Communicating professionally and effectively.
Requirements
  • High school diploma or equivalent. Pest control experience is a plus.
  • Excellent communication and customer service skills.
  • Ability to work independently, manage time effectively, and manage a team.
Compensation and Benefits
  • A competitive salary: $100,000 - $130,000 per year, based on experience.
  • An attractive monthly bonus.
  • Competitive benefits package including health, dental, optical, life insurance, paid time off, and paid holidays.


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