Customer Experience Expert

3 weeks ago


Alpharetta, Georgia, United States Jenis Splendid Ice Creams LLC. Full time

Jeni's Splendid Ice Creams LLC is dedicated to creating unforgettable customer experiences through our unique ice cream flavors and exceptional service.

We're looking for a talented Service Assistant to join our team and help us deliver on this mission.

**About the Role:**

  • Lead shifts and perform limited executive functions, including inventory management and deposit handling.
  • Act as coaches and role models for the shop team and experts in all on-the-line operations and service functions.

**Responsibilities:**

  1. Train and coach Ambassadors on service standards and procedures.
  2. Communicate effectively with leadership and shop teams to achieve shared goals.
  3. Ensure smooth shift execution and manage daily operations.

**What We Offer:**

  • Competitive hourly rate + tips ($21.96 per hour*).
  • Full-time hours, paid time off, and holidays.
  • A one-month paid sabbatical after 3 years of continuous service.
  • Annual paid day to volunteer for a non-profit organization that matters to you.
  • 50% discount at Jeni's Scoop Shops and online.

*Estimated average earnings based on 2024 base pay rate and 2023 hourly tip average.



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