Application Support Specialist
4 weeks ago
We are seeking a dedicated Application Support Specialist to provide advanced support for our applications. This role is essential due to the increasing demand for client onboarding and requires immediate attention to issues that may affect patient care.
Key Responsibilities- Act as a level 4 support for application-related inquiries.
- Engage with end users to resolve issues promptly.
- Utilize ServiceNow for issue intake and management.
- Proven experience in application support.
- Strong customer service skills.
- Familiarity with test automation tools, preferably Selenium or Cypress.
- Basic SQL knowledge, including the ability to query multiple tables and retrieve member information.
At Insight Global, we are dedicated to fostering a diverse and inclusive workplace where individuals can express their authentic selves. We are an equal opportunity employer and value every candidate's unique background.
BenefitsEmployees in this role will be eligible for a comprehensive benefits package starting on the 31st day of employment, which includes:
- Medical, dental, and vision insurance
- Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Flexible Spending Account (DCFSA)
- 401(k) retirement plan with employer matching
- Paid sick leave and other paid time off as mandated by law
If you require assistance or accommodations due to a disability during the application process, please reach out for support.
For more information on how we handle your private information, please review our Workforce Privacy Policy.
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Application Support Specialist
4 weeks ago
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