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Application Support Specialist
3 months ago
We are seeking a dedicated Application Support Specialist to provide level 4 support for our applications. This role is crucial as we experience increased demand during client onboarding, requiring immediate attention to issues that may affect patient care.
Key Responsibilities
- Deliver high-quality application support to ensure seamless operations.
- Engage with end users to troubleshoot and resolve issues promptly.
- Utilize test automation tools, preferably Selenium or Cypress, to enhance testing processes.
- Execute basic SQL queries to retrieve and analyze data across multiple tables.
- Familiarize yourself with the ServiceNow platform for efficient issue intake and management.
Our Commitment
At Insight Global, we are devoted to fostering diverse and inclusive workplaces where individuals can express their authentic selves. We are proud to be an equal opportunity/affirmative action employer, ensuring that all qualified candidates receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please reach out to us.
Skills and Qualifications
- Proven experience in application support.
- Strong customer service skills.
- Experience with test automation tools.
- Basic knowledge of SQL.
- Understanding of ServiceNow processes.
