Retail Customer Experience Coordinator

7 hours ago


American Fork, Utah, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and experienced Retail Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and ensuring the smooth operation of our front-end operations.

Key Responsibilities
  • Customer Experience: Create a positive and engaging customer experience by providing exceptional service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Team Leadership: Lead and motivate a team of Associates to achieve sales goals, provide excellent customer service, and maintain a clean and organized store environment.
  • Operations Management: Oversee the daily operations of the front-end, including cash handling, inventory management, and visual merchandising.
  • Training and Development: Provide training and coaching to Associates on customer service skills, product knowledge, and operational procedures.
  • Communication: Communicate effectively with management, Associates, and customers to ensure seamless operations and resolve any issues that may arise.
Requirements
  • Availability: Available to work a flexible schedule, including nights and weekends.
  • Experience: 1 year of retail experience and 6 months of leadership experience.
  • Skills: Strong communication and organizational skills, attention to detail, and ability to multitask.
What We Offer
  • Competitive Pay: Starting pay range of $14.00 to $14.50 per hour.
  • Benefits: Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.


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