Customer Service Representative

4 weeks ago


San Francisco, California, United States BluPeak Credit Union Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at BluPeak Credit Union. As a key member of our retail banking team, you will be responsible for providing exceptional service to our members, building strong relationships, and driving business growth.

Key Responsibilities
  • Provide personalized service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with members, understanding their financial goals and objectives.
  • Identify and capitalize on opportunities to sell credit union products and services, driving business growth and revenue.
  • Work closely with colleagues to achieve team and branch objectives, ensuring seamless service delivery and excellent member experience.
  • Stay up-to-date with credit union products, services, and policies, providing expert advice and guidance to members.
  • Ensure compliance with regulatory requirements, credit union policies, and procedures, maintaining a high level of security and integrity.
Requirements
  • High school diploma or equivalent required; three or more years of related banking experience and/or training preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Proficiency in Microsoft Office applications, including loan origination systems and contact management software.
  • Ability to work branch operational hours, including weekends and occasional nights.
  • Must be able to work as a floater within our Northern Branches (Berkeley and Davis).
What We Offer

BluPeak Credit Union offers a competitive salary range of $24.00-$27.00 per hour, a comprehensive benefits package, and opportunities for professional growth and development.

We are an Equal Opportunity/Affirmative Action employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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