Technical Support Analyst

2 weeks ago

Lewis Center, Ohio, United States Expedient Full time
Job Overview

We are seeking a dedicated Technical Support Analyst to join our Operations Support Center. This full-time role is essential for overseeing our systems and networks while addressing inquiries and requests from clients and internal staff through our ticketing system.


Training and Development: You will undergo comprehensive training, including industry-recognized certifications, and gain hands-on experience with various technical platforms such as virtualization, networking, data protection, Windows, disaster recovery, and Linux/Unix systems.


Team Collaboration: In addition to client support, the Technical Support Analyst will provide guidance to entry-level support associates in the data center, fostering a collaborative environment where knowledge sharing is encouraged.


Company Overview: Expedient specializes in multi-cloud solutions, hosting, cybersecurity, and data center infrastructure as a service (IaaS). For further insights into our cloud technology and career opportunities, please explore our website.


Work Schedule: This position follows a consistent schedule from Monday to Friday, including a shift premium upon successful completion of initial training.


Professional Growth: We prioritize professional development and will cover costs for relevant technical certifications such as CCNA, CompTIA, A+, and Network+. Higher-level certifications may also offer additional bonuses upon completion.


Compensation: The hourly wage is determined by your technical expertise, work experience, and educational background, with a salary range of $40,000 - $50,000 per year, adjusted based on market conditions and shift differentials.


Qualifications:

  • Degree or training in a technical field or equivalent experience.
  • Preferred industry certifications (CCNA, CCENT, CompTIA, Network+, A+, etc.).
  • Proficiency in internet technologies, including networking principles and Windows operating systems.
  • Experience in a client support capacity.
  • Strong customer service orientation and analytical problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Ability to pass pre-employment screenings.

Key Responsibilities:

  • Manage and prioritize client communications and service requests.
  • Monitor systems to proactively identify potential service disruptions.
  • Escalate issues to appropriate engineering teams or external vendors as necessary.
  • Adhere to security protocols for client access within the data center.

Physical Requirements:

  • Ability to remain seated during the workday for visitor check-ins.
  • Capable of walking throughout the facility to conduct safety checks.
  • Occasional lifting of lightweight items and heavier equipment as needed.
  • Dexterity to operate security systems and perform safety inspections.

Working at Expedient: We are committed to continuous learning and innovation, offering extensive training and tuition reimbursement programs funded entirely by Expedient. Our full-time employees enjoy a comprehensive benefits package, including paid time off, health holidays, and top-tier medical, dental, and vision insurance.


Expedient is an equal opportunity employer, ensuring fair consideration for all applicants without regard to race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

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