Front of House Manager

1 month ago

Honolulu, Hawaii, United States 604 Hospitality Group Full time
Job Title: Front of House Manager

At 604 Hospitality Group, we are seeking a highly skilled and experienced Front of House Manager to join our team. As a key member of our management team, you will be responsible for the day-to-day operation and management of our restaurant, ensuring that our guests receive exceptional service and a memorable dining experience.

Key Responsibilities:
  • Coordinate daily operations, including scheduling and training of front-of-house staff
  • Manage a team of front-of-house staff, including interviewing and hiring of new team members
  • Ensure high-quality service and guest satisfaction during all hours of operation
  • Maintain order and discipline in the restaurant during working hours
  • Attend management training and meetings, including leadership and HR management training
  • Execute opening and closing duties, ensuring cleanliness and maintenance are maintained 100% of the time
  • Responsible for daily deposits and the correct operation of POS systems
  • Inventory and maintenance of par levels for front-of-house items as assigned
  • Provide excellent customer service to guests and leadership to all employees
  • Gain a working knowledge of sales goals, cost of goods sold, labor allotments, budget variance, inventory counts, and all other reporting data as assigned
  • Enforce and monitor all health, safety, and sanitation standards in accordance with company policy
  • Handle/respond to guest complaints according to provided guidelines as needed
  • Work closely with all management team members, including the Executive Team, to provide seamless execution of operational service
Requirements:
  • 2+ years of restaurant management experience is preferred
  • Positive attendance and work performance record
  • Extensive food and beverage knowledge
  • Strong leadership, motivational, people, verbal, written, and communication skills
  • Customer service experience as a Manager
  • Excellent decision-making, communication skills, and strong time management skills
  • Experience using POS systems and cash handling
  • Passion for the food and restaurant industry
  • Familiar with restaurant and workplace safety policies and procedures
  • Strong computer skills, including G-Suite (i.e. Docs, Sheets, Slides, etc.)
  • Ability to influence others and interact with all levels of the organization
  • Organized and detail-oriented approach, including strong analytical and tactical execution
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work extended hours, including weekends and/or holidays
  • Must be able to lift and/or carry up to 20 lbs. occasionally
  • Outstanding oral and written communication skills
  • High energy, positive personality with a sense of urgency
  • Strong organizational skills, can-do and positive attitude with the ability to prioritize, multi-task, and meet deadlines and resolve issues effectively in a changing work environment
  • Must be able to stand and exert well-paced mobility for the duration of a scheduled shift
  • Must have the ability to stand and walk for extended periods of time
  • Must have the ability to lift, stoop, and bend
  • Must be reliable and punctual
  • Must be efficient and accurate with money and figures, including cash management
  • Must be able to pass food safety training
  • Must be able to work flexible hours, including evenings, weekends, and/or holidays
Benefits:
  • Paid Time Off
  • Bereavement Leave
  • Emergency Days
  • Referral Program
  • Employee Discounts
  • Skechers Direct Program
  • Management Bonus Program
  • Medical/Dental Benefits
  • Group Life Insurance
  • Universal Life Insurance
  • Short-Term Disability

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