Customer Service Representative

1 week ago


Garden City, New York, United States Wayne Klatt Agency Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Wayne Klatt Agency. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely support to our clients.

Key Responsibilities
  • Process customer policy change requests in a timely and efficient manner.
  • Secure all necessary documents from customers and maintain accurate records.
  • Handle incoming calls from customers in a professional and courteous manner.
  • Complete Evidence of Insurance requests and ensure accurate documentation.
  • Document each customer contact in our CRM system.
  • Provide exceptional customer service and respond to customer inquiries in a timely manner.
  • Verify customer information and update records as necessary.
  • Answer incoming calls on the first ring and provide prompt assistance.
  • Uphold the highest standards of customer service and ensure customer satisfaction.
Requirements
  • Possess a genuine willingness to learn and adapt to new situations.
  • Be intuitive, resourceful, and coachable with a positive attitude.
  • Excellent communication and interpersonal skills with the ability to work effectively with others.
  • Professional phone etiquette and a strong customer service focus.
  • Ability to work well under pressure and meet deadlines.
  • Bilingual, fluent in both English and Spanish is beneficial.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Annual base salary based on experience.
  • Paid time off (PTO) and a comprehensive benefits package.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.


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