Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Wayne Klatt Agency. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely support to our clients.
Key Responsibilities- Process customer policy change requests in a timely and efficient manner.
- Secure all necessary documents from customers and maintain accurate records.
- Handle incoming calls from customers in a professional and courteous manner.
- Complete Evidence of Insurance requests and ensure accurate documentation.
- Document each customer contact in our CRM system.
- Provide exceptional customer service and respond to customer inquiries in a timely manner.
- Verify customer information and update records as necessary.
- Answer incoming calls on the first ring and provide prompt assistance.
- Uphold the highest standards of customer service and ensure customer satisfaction.
- Possess a genuine willingness to learn and adapt to new situations.
- Be intuitive, resourceful, and coachable with a positive attitude.
- Excellent communication and interpersonal skills with the ability to work effectively with others.
- Professional phone etiquette and a strong customer service focus.
- Ability to work well under pressure and meet deadlines.
- Bilingual, fluent in both English and Spanish is beneficial.
As a valued member of our team, you will enjoy a range of benefits, including:
- Annual base salary based on experience.
- Paid time off (PTO) and a comprehensive benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
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Customer Service Representative
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