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Customer Service Representative

2 months ago

Jersey City, New Jersey, United States Tawanda Jackson - State Farm Agent Full time

**Job Summary**

As a Customer Service Representative for Tawanda Jackson - State Farm Agent, you will play a vital role in providing exceptional customer service and support to our clients. If you are a people-oriented individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

  • Provide prompt, accurate, and friendly customer service to clients, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Work closely with our team to ensure seamless customer experiences and resolve any issues that may arise.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
  • Stay up-to-date on product knowledge and industry developments to effectively communicate with clients and provide expert advice.

**Requirements:**

  • Excellent interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
  • People-oriented, with a passion for helping others and a strong customer service focus.
  • Organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Self-motivated, with a strong work ethic and a desire to succeed in a fast-paced environment.

**What We Offer:**

  • A competitive salary and commission/bonus structure.
  • Opportunities for professional growth and development, with ongoing training and support.
  • A dynamic and supportive team environment, with a focus on collaboration and teamwork.