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Customer Service Representative

2 months ago

Garden City, New York, United States Wayne Klatt Agency Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Wayne Klatt Agency. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely support to our clients.

Key Responsibilities
  • Process customer policy change requests in a timely and efficient manner.
  • Secure all necessary documents from customers and maintain accurate records.
  • Handle incoming calls from customers in a professional and courteous manner.
  • Complete Evidence of Insurance requests and ensure accurate documentation.
  • Document each customer contact in our CRM system.
  • Provide exceptional customer service and respond to customer inquiries in a timely manner.
  • Verify customer information and update records as necessary.
  • Answer incoming calls on the first ring and provide prompt assistance.
  • Uphold the highest standards of customer service and ensure customer satisfaction.
Requirements
  • Possess excellent communication and interpersonal skills.
  • Be able to work in a fast-paced environment and prioritize tasks effectively.
  • Have a genuine willingness to learn and adapt to new situations.
  • Be fluent in both English and Spanish is beneficial.
Benefits

We offer a competitive salary, paid time off, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.