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Technical Support Representative

2 months ago

Dallas, Texas, United States Mass Markets Full time
Position Overview

We are seeking dedicated Customer Service Representatives to provide exceptional support for both commercial and public sector clients. This role involves managing inbound customer inquiries, assisting with help desk operations, and facilitating back-office processing tasks.

Key Responsibilities
  • Deliver outstanding customer service to clients in both commercial and public sectors.
  • Assist with technical support inquiries and resolve issues efficiently.
  • Handle inbound calls and provide accurate information to customers.
  • Support back-office processing and administrative tasks as needed.
Qualifications

The ideal candidate will possess strong communication skills in Spanish and English, along with a commitment to providing high-quality service. Experience in a call center environment is preferred.

About Mass Markets

Mass Markets is a leading provider of customer engagement solutions, dedicated to enhancing the customer experience through innovative support services.