PCI Technical Support Specialist
2 weeks ago
Aperia Solutions is a leading provider of SaaS solutions for the Payments and Compliance industries. Our company is headquartered in Texas and has offices in Dallas, Washington DC, and Vietnam.
About the RoleWe are seeking a highly skilled PCI Technical Support Representative to join our team. As a PCI Technical Support Representative, you will be responsible for guiding customers through the PCI assessment questionnaire, providing consistent quality service, and handling inbound customer inquiries over the phone, chat, or email.
Key Responsibilities- Guide customers through the PCI assessment questionnaire
- Provide consistent quality service to our customers
- Handle inbound customer inquiries over the phone, chat, or email
- Identify customers' needs, clarify information, research every issue, and provide guidance
- Accurately enter customer details into the database
- Use problem-solving ability to understand customers' technical problems
- Provide timely follow-up to resolve customers' inquiries
- Handle customer complaints respectfully and professionally
- Provide support in German (verbal and written)
- Customer service experience preferred
- Ability to multitask
- Excellent communication skills and phone etiquette
- Team player
- Skilled in Windows, all internet browsers, and understanding of computer networks
- Bilingual - German (verbal and written)
- Must be willing to submit to a background investigation and drug test as part of the selection process
- Bilingual - German (verbal and written)
- Stable ethernet connection
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- 401(k) matching
- Life insurance
- Paid time off
- Parental leave
- Disability insurance
- Childcare assistance
- Education reimbursement
- Fitness membership
- Volunteer time off
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only. Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.
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