HVAC Operations Supervisor
2 weeks ago
Position Summary
ARS-Rescue Rooter is a leading provider of residential services across the United States, employing a dedicated workforce of over 7,000 professionals. With a legacy of excellence in HVAC, Plumbing, and Electrical solutions for more than 45 years, we are committed to delivering top-notch service to our customers.
Benefits for Full-Time Employees
- Affordable Health Insurance Plans starting at just $5 per week.
- Complimentary 24/7 Virtual Telemedicine Services available from day one.
- Enhanced Dental Insurance options.
- New Pet Insurance Plan to protect your furry family members.
- Legal Insurance Plan now offered.
Role of the HVAC Service Manager
The HVAC Service Manager is responsible for the strategic planning and oversight of the safe and efficient maintenance of HVAC systems in both commercial and residential environments. This role involves effective management of human resources to ensure optimal workload distribution, achievement of production goals, and delivery of high-quality HVAC services to clients and contractors.
Key Responsibilities
(The following duties are representative of the range of responsibilities associated with this position. Management reserves the right to modify these duties as necessary.)
- Oversee and develop the service team, including hiring, performance evaluations, and disciplinary actions.
- Assess workload and schedule service tasks to maximize manpower efficiency and profitability while adhering to budget constraints.
- Address customer concerns and complaints to maintain high levels of satisfaction.
- Meet or exceed monthly revenue targets.
- Ensure timely ordering and distribution of materials and equipment for scheduled tasks, minimizing downtime.
- Engage in research and contribute to the marketing strategies of the department.
- Generate operational reports and maintain accurate records of inventory, tools, and vehicles.
- Provide guidance to crews on material usage and quality standards.
- Review payroll to ensure accurate compensation for technicians.
- Conduct inspections of job sites as necessary.
- Ensure employees are equipped with the necessary tools and that they are properly maintained.
- Assist in the dispatching process to select appropriate technicians for service requests.
- Monitor vehicle maintenance to ensure operational readiness.
- Evaluate team members to identify training needs and provide on-the-job support.
- Manage facility and equipment upkeep to protect company assets.
- Adhere to all safety protocols and company policies during job performance.
- Conduct weekly meetings with technicians to discuss performance and expectations.
- Perform additional duties as assigned.
Qualifications
- High School diploma or GED required, with 6-8 years of experience in HVAC service.
- Equivalent education and experience may be considered.
- Knowledge of gas piping, electrical systems, plumbing, and airflow is essential.
- An unrestricted Journeyman license and familiarity with local and national HVAC codes is preferred.
- A valid driver's license is mandatory.
- Strong supervisory, communication, computer, and mathematical skills are necessary.
*Note: This posting outlines potential compensation ranges and opportunities. These figures are not guaranteed and should not be interpreted as an offer. Sign-On Bonuses may be available based on experience, as detailed in the offer letter. ARS-Rescue Rooter is an equal opportunity employer, providing fair employment opportunities to all individuals without regard to race, color, religion, gender, marital status, national origin, disability, or any other characteristic protected by law.
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