HVAC Operations Supervisor

2 weeks ago


Plainfield, Indiana, United States ARS-Rescue Rooter Full time
Job Overview

Company Background

ARS-Rescue Rooter is a leading provider of residential services in the United States, employing a dedicated workforce of over 7,000 professionals nationwide. With more than 45 years of experience, we specialize in HVAC, plumbing, and electrical solutions.

Employee Benefits in 2024

  • Affordable Health Insurance Plans starting at just $5 weekly.
  • Complimentary 24/7 Virtual Telemedicine Services available from day one.
  • Enhanced Dental Insurance options.
  • New Pet Insurance Plan to safeguard your furry family members.
  • New Legal Insurance Plan now offered.

Position Summary

The HVAC Operations Supervisor is responsible for the strategic planning and management of HVAC equipment and systems servicing in both commercial and residential environments. This role effectively utilizes human resources to manage workloads, meet production and profit targets, and deliver exceptional HVAC services to clients and contractors.


Key Responsibilities

(The following duties are representative of the general nature and level of work performed by employees in this position. Management reserves the right to modify these duties as necessary.)

  • Oversees and develops the service team, including hiring, disciplinary actions, scheduling, setting work priorities, conducting team meetings, providing employee counseling, performance evaluations, and directing work assignments to ensure optimal productivity.
  • Assesses workload and organizes service tasks to maximize manpower efficiency and profitability, managing labor costs to adhere to budget constraints.
  • Addresses customer concerns and complaints to guarantee satisfaction.
  • Meets monthly revenue targets as budgeted.
  • Ensures timely ordering and distribution of materials and equipment for scheduled tasks, coordinating repairs to minimize downtime. Manages material costs to remain within budget.
  • Participates in departmental marketing initiatives and conducts research.
  • Generates operational reports and maintains records of inventory, tools, and vehicles, reviewing findings with management.
  • Instructs teams on proper material usage and quality standards.
  • Reviews payroll to ensure accurate technician compensation and compliance with record-keeping standards.
  • May conduct inspections at job sites.
  • Ensures technicians have the necessary tools and that they are well-maintained.
  • Assists in the dispatching process to ensure appropriate technician selection for service types.
  • Monitors vehicle maintenance to ensure proper functionality.
  • Evaluates team members to identify training needs and provides on-the-job training and support.
  • Oversees facility and equipment maintenance, ensuring asset protection and control.
  • Adheres to all safety protocols and company policies while performing duties.
  • Follows guidelines for Senior Care, Ethics, and Quality Assurance processes.
  • Manages the Tech Turnover Process, achieving budgeted KPIs by call type.
  • Conducts weekly meetings with technicians.
  • Performs other assigned duties as needed.

Qualifications

  • High School diploma or GED required, with 6-8 years of HVAC service experience.
  • Equivalent combinations of education and experience may be considered.
  • Proficient knowledge of gas piping, electrical systems, plumbing, and airflow is essential.
  • An unrestricted Journeyman license and familiarity with local and national HVAC codes is preferred but not mandatory.
  • A valid driver's license is required.
  • Must have a solid understanding of local codes and industry standards.
  • Strong supervisory, communication, computer, and mathematical skills are necessary.

*This posting outlines potential compensation ranges and opportunities. These figures are not guaranteed and should not be interpreted as an offer. **Sign-On Bonuses may be available based on experience and will be detailed in an offer letter addendum. ARS-Rescue Rooter is an equal opportunity employer, providing employment opportunities to all individuals without regard to race, color, religion, gender, marital status, national origin, disability, or any other characteristic protected by applicable laws.



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