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Retail Supervisor

3 months ago

Plainfield, Indiana, United States Designer Brands Full time
Job Summary

The Store Supervisor plays a vital role in assisting and performing various functions alongside store management, including customer service, merchandising, and inventory management. This position requires a strong understanding of company values and policies, as well as excellent communication and leadership skills.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service by modeling company behaviors and responding to customer requests with a high sense of urgency.
    • Maintain store standards and complete daily tasks, including store cleaning, recovery, and maintenance.
    • Meet metric-based goals by reviewing and communicating daily, weekly, and monthly objectives.
  • Inventory Management
    • Maximize sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to create an appealing customer experience.
    • Supervise and participate in inventory management activities, including freight receipt, placement, markdowns, and merchandise optimization.
    • Responsible for omni-channel activities, including charge/send, BOPIS/BOSTS, and delivery.
  • Human Resources
    • Work closely with the store leadership team to understand and follow company policies and procedures.
    • Assist in recruiting and interviewing candidates, as well as training, coaching, and directing associates.
    • Provide feedback to the Store Manager on associate performance and communicate associate relations issues.
Requirements
  • Minimum 2 years of retail experience
  • Some college preferred
  • Minimum high school graduate or equivalent
About Designer Brands

Designer Brands Inc. is one of North America's largest designers, producers, and retailers of footwear and accessories. The company operates a portfolio of retail concepts in over 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in over 6,400 stores worldwide.