Assistant Front Desk Manager

4 weeks ago


Bellevue, Washington, United States Marriott International Inc Full time
Job Summary

This entry-level management position focuses on supporting the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The Assistant Front Desk Manager assists in working with employees to carry out guest arrival and departure procedures and maintain the property's cleanliness standards. The goal is to ensure guest and employee satisfaction and achieve the operating budget.

Candidate Profile

To be successful in this role, you should have a high school diploma or GED and 3 years of experience in guest services, front desk, housekeeping, or a related field. Alternatively, you can have a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, along with 1 year of experience in the same field.

Core Work Activities

This role involves supporting the management of Rooms Operations activities, including opening and closing Front Desk shifts, running and reviewing critical information contained in room operations reports, and understanding the functions of various operations. You will also be responsible for operating department equipment, ensuring employees have proper supplies and uniforms, and understanding night audit procedures.

Contributing Information to Support Managing to Budget

You will supervise same-day selling procedures to maximize room revenue and property occupancy, verify accuracy of room rates, and use budgets and operating statements to assist in managing Room Operations. Additionally, you will participate in managing departmental controllable expenses to achieve or exceed budgeted goals.

Providing for and Managing the Guest Experience

This role involves assisting in the investigation of employee and guest accidents, using a guest information tracking system to recognize guest preferences, and setting a positive example for guest relations. You will also interact with guests to obtain feedback on product quality and service levels, effectively responding to and handling guest problems and complaints.

This position offers a competitive hourly pay range of $26.44 to $30.29, as well as an annual bonus. Additionally, you will be eligible for a range of benefits, including medical, dental, vision, and life insurance, as well as paid parental leave and educational assistance. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

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