Front Desk Supervisor

1 month ago


Bellevue, Washington, United States Embassy Suites Seattle Bellevue Full time
Embassy Suites Bellevue Job Opportunity

We are seeking a highly skilled and motivated Front Desk Supervisor to join our team at Embassy Suites Bellevue. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Responsibilities:
  • Assist with training and coaching of front office staff to ensure excellent guest service.
  • Ensure all guests are served promptly and courteously during all shifts.
  • Apply problem-solving skills to resolve guest issues to their satisfaction.
  • Coordinate with other departments to ensure all guest requests are met.
  • Follow proper cash handling procedures and post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements:
  • Previous customer service experience in a fast-paced, guest-facing environment.
  • Cash handling experience.
  • Strong verbal and written communication skills.
  • Ability to read, write, type, and use basic technology.
  • Ability to stand for an entire shift and lift at least 25 pounds.
  • Availability to work evenings, weekends, and holidays.
Benefits:
  • Group insurance, including medical, dental, vision, and company-paid life insurance.
  • Paid time off.
  • Company-matched 401(k) plan.
  • Voluntary benefits including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
  • Life enrichment benefits including hotel benefits, employee assistance program, leadership development program, and more.
  • Get paid daily.

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