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Night Auditor for InterContinental Bellevue at the Avenue
1 month ago
We are seeking a highly detail-oriented and organized Night Audit Clerk to join our luxury hotel team at the InterContinental Bellevue. As a Night Audit Clerk, you will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests.
Key Responsibilities
• Assist and oversee all front desk and audit functions from 11 PM to 7 AM
• Balance Food & Beverage outlets and post front office accounts
• Distribute daily reports and other requested documents
• Follow checklists to ensure all duties are completed; sign and date each checklist nightly
• Collaborate with staff to resolve guest requests and inquiries
• Handle guest check-ins, check-outs, and address any issues or concerns
• Communicate effectively with bell staff, drivers, and housekeeping
• Manage house/cash bank and deposit keys
• Obtain and verify essential guest information, ensuring accuracy and completeness of records
• Assign guest rooms according to reservation requirements
• Maintain and update the Front Desk log book
• Check for guest mail or messages and ensure delivery
• Inquire about guest satisfaction and listen attentively to comments
• Thank guests for their stay and assist with future reservations
• Oversee the issuance of department keys and maintain a corresponding log
• Ensure timely delivery of wake-up calls and express checkout bills
• Be knowledgeable about hotel emergency procedures
• Adhere to all hotel policies and procedures, including any changes
• Perform reasonable tasks as requested by management
• Maintain computerized hotel systems
• Handle major guest complaints and disturbances
• Provide training, guidance, and advice to night employees
• Cover shifts for sick or absent employees
• Request and manage inventory of supplies for audit staff
• Report any discrepancies (physical, financial, or personal) to management
Requirements
• Education: High School diploma or equivalent
• Experience: At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity
• Skills and Abilities: Good working knowledge of hospitality accounting systems, ability to read, write, and speak English effectively, sound judgment and decision-making skills
Why Work for Pyramid Global Hospitality?
We are a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, we manage 220 hotels, resorts, and conference centers, both branded and independent. We offer a comprehensive benefits program, including competitive salary, matching 401K, basic life and accidental dismemberment insurance, basic long-term disability insurance, life insurance buy-ups, medical, dental, and vision insurance, express scripts online pharmacy, health savings account, healthcare flexible saving account, supplemental medical insurance, supplemental short-term disability insurance, employee assistance program, pet insurance, hotel discount program, paid time off, paid holidays, commuter benefits, delicious free shift meal, stellar back-of-house facilities, dry cleaning for uniforms and work attire, support, training, and mentorship from management, employee recognition programs, and career growth opportunities.
