Community Resource Coordinator

6 days ago


Boston, Massachusetts, United States Massachusetts General Hospital Full time
Job Summary

The Community Resource Specialist plays a vital role in the Program for Substance Use and Addiction Services (PSAS) at Massachusetts General Hospital. This position requires a high degree of flexibility, independence, and willingness to participate in multiple activities that provide support to both patients and caregivers.

Key Responsibilities
  • Work collaboratively with PSAS clinicians and staff to facilitate referrals across all levels of the addiction treatment care continuum, as well as other community-based services.
  • Assist patients in connecting with a broad range of levels of care for addiction treatment, taking direction from team medical and clinical leadership as appropriate to optimize patient care.
  • Ensure integration of care and effective utilization of resources through review of documentation, discussion with providers and patients.
  • Collaborate and consult with patient, families, professionals, and providers within and outside of the hospital to develop and implement inpatient, post-hospital, and outpatient care.
  • Provide individual assistance to individuals/families in accessing a variety of public services, including financial and medical assistance and housing.
  • Complete follow-up phone calls to patients to ensure a successful transition to the treatment organization in the disposition plan.
  • Compile and organize treatment resources that are easily accessible to PSAS care team members.
  • Provide expert consultation to staff as needed to identify appropriate resources to support treatment plans.
  • Assist with administrative duties and data entry, especially related to patient disposition plans.
  • Attend and participate in interdisciplinary and staff meetings as needed.
Requirements
  • High school diploma required.
  • At least 2-3 years of work experience in the mental health care field, especially with substance use disorders, preferred.
  • Excellent interpersonal, collaborative, customer service, and advocacy skills.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills; ability to multitask in a fast-paced environment.
  • Excellent judgment and ability to work independently in a unique position.
  • Flexibility and resourcefulness as well as strong assessment and problem-solving skills.
  • Strong computer skills.
  • Familiarity with addiction treatment, systems of care, and community resources.


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