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Patient Services Associate

2 months ago

Nashville, Tennessee, United States R1 RCM Full time

Position Title: Customer Service Representative

Department: Patient Registration

Job Overview:

As a Customer Service Representative, you will play a crucial role in assisting patients as they navigate the registration process for healthcare services. You will often be the initial point of contact, responsible for providing support and addressing inquiries during the registration phase.

Key Responsibilities:

  1. Patient Interaction: Engage with patients in a compassionate manner, ensuring their concerns and questions are addressed effectively.
  2. Data Entry: Utilize computer systems to accurately input patient information while managing multiple screens and programs.
  3. Fast-Paced Environment: Adapt to a dynamic work setting where quick thinking and adaptability are essential to handle varying patient needs and insurance details.
  4. Team Collaboration: Work alongside a supportive team dedicated to your professional growth and development within the healthcare sector.

Qualifications:

We welcome candidates with a background in customer service. Previous experience in a healthcare setting is not required, as we provide comprehensive training to equip you with the necessary skills.

Requirements:

  • High School diploma or equivalent.
  • Up-to-date vaccinations as per healthcare facility guidelines.
  • Successful completion of a background check and drug screening.

At R1 RCM, we are committed to fostering an inclusive workplace that values diversity and equality. We are proud to be an equal opportunity employer and strive to create a work environment free from harassment.