Team Lead for Advice Delivery

7 days ago


Florence, South Carolina, United States Leeds City Council Full time

Job Summary

We are seeking an experienced Advice Team Supervisor to join our established service delivery teams at Leeds City Council. As a key member of our team, you will play a vital role in ensuring our advice services are provided to a high standard, with a strong focus on customer service.

Key Responsibilities

  • Consult with staff and volunteers to deliver quality services
  • Lead, motivate, and support staff and volunteers to achieve their full potential
  • Oversee day-to-day service delivery, ensuring seamless operations
  • Develop and implement strategies to improve service quality and customer satisfaction

Requirements

  • Experience in advice work, with a proven track record of supporting staff and volunteers
  • Excellent communication and interpersonal skills
  • Ability to motivate and lead a team to achieve high standards
  • Organizational skills, with a focus on problem-solving and solution-focused approach

Benefits

  • Competitive remuneration package
  • Flexible working policy
  • Annual leave entitlement
  • Defined contributions pension scheme
  • Employee assistance programme

About Us

Leeds City Council is a local authority committed to delivering high-quality services to our community. We are a Disability Confident Employer and a Mindful Employer, dedicated to creating a positive work environment for all our employees.



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