Team Lead for Advice Delivery
7 days ago
Job Summary
We are seeking an experienced Advice Team Supervisor to join our established service delivery teams at Leeds City Council. As a key member of our team, you will play a vital role in ensuring our advice services are provided to a high standard, with a strong focus on customer service.
Key Responsibilities
- Consult with staff and volunteers to deliver quality services
- Lead, motivate, and support staff and volunteers to achieve their full potential
- Oversee day-to-day service delivery, ensuring seamless operations
- Develop and implement strategies to improve service quality and customer satisfaction
Requirements
- Experience in advice work, with a proven track record of supporting staff and volunteers
- Excellent communication and interpersonal skills
- Ability to motivate and lead a team to achieve high standards
- Organizational skills, with a focus on problem-solving and solution-focused approach
Benefits
- Competitive remuneration package
- Flexible working policy
- Annual leave entitlement
- Defined contributions pension scheme
- Employee assistance programme
About Us
Leeds City Council is a local authority committed to delivering high-quality services to our community. We are a Disability Confident Employer and a Mindful Employer, dedicated to creating a positive work environment for all our employees.
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