Guidance Services Supervisor

2 weeks ago


Florence, South Carolina, United States Leeds City Council Full time

Citizens Advice Leeds is dedicated to fostering a just society where individuals are liberated from the impacts of poverty and injustice. As a local charity, we assist over 30,000 individuals annually in addressing financial, housing, employment, and various legal challenges. If you are interested in becoming part of our team that aids service users in discovering solutions to their issues, we have several openings available for both qualified and trainee candidates who will bring enthusiasm, strong communication abilities, and a commitment to achieving positive results in their work.

Position Overview:

We are looking for a Client Support Team Leader to join our established service delivery teams. In this role, you will be instrumental in ensuring that our advisory services are delivered to a high standard with a strong emphasis on customer satisfaction. You will consult, lead, motivate, and support staff and volunteers to provide quality services.

The ideal candidate will possess experience in advisory work, supporting staff and/or volunteers, and overseeing daily service operations. You should demonstrate excellent communication skills and appreciate the significance of support, training, development, and motivation for individuals. Being organized, solution-oriented, and a collaborative team player is essential.

Employee Benefits:

Citizens Advice Leeds offers a competitive remuneration package along with additional benefits that promote a positive work-life balance:

  • Full-time hours are 35 per week with a Flexible Working Policy
  • Annual leave entitlement starting at 25 days p.a. (plus bank holidays)
  • Defined contributions pension scheme
  • Employee assistance programme with access to 24/7 telephone support
  • We are a Disability Confident Employer and a Mindful Employer
  • City centre location with good transport links

Application Process:

Application packs for the above position and details on how to apply can be found on our website.

Note:

The above position is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organization.


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