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Client Support Team Leader
2 months ago
Citizens Advice Leeds is dedicated to fostering a just society where individuals are liberated from the impacts of poverty and injustice. As a local charity, we assist over 30,000 individuals annually in addressing financial, housing, employment, and various legal challenges. If you are interested in becoming part of our team that aids service users in finding resolutions to their issues, we have several openings available for both qualified and trainee candidates who possess enthusiasm, strong communication abilities, and a commitment to achieving positive results in their work.
Position Overview:
We are on the lookout for a Client Support Team Leader to join our well-established service delivery teams. In this role, you will be instrumental in ensuring that our advisory services are delivered to a high standard, with a strong emphasis on customer satisfaction. You will consult, lead, inspire, and support staff and volunteers in providing quality services.
The ideal candidate will have a background in advisory work, experience in supporting staff and/or volunteers, and a track record of overseeing daily service operations. You should possess exceptional communication skills and appreciate the significance of support, training, development, and motivation for individuals. Being organized, solution-oriented, and a collaborative team player is essential.
Employee Benefits:
Citizens Advice Leeds provides a competitive compensation package along with additional benefits that promote a healthy work-life balance:
- Full-time hours are 35 per week with a Flexible Working Policy
- Annual leave entitlement starting at 25 days p.a. (plus bank holidays)
- Defined contributions pension scheme
- Employee assistance programme with access to 24/7 telephone support
- We are a Disability Confident Employer and a Mindful Employer
- City centre location with good transport links
Application Process:
Application packs for the above position and details on how to apply can be found on our website.
Note:
The above position is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organization.
