Compliance Director for Consumer Protection

4 weeks ago


Denver, Colorado, United States Western Union Full time

Transform Compliance and Customer Protection at Western Union

Western Union is seeking a seasoned Compliance Director to lead our Consumer Protection efforts. As a key member of our compliance team, you will oversee and drive critical initiatives that enhance customer protection and regulatory adherence. Your expertise will be instrumental in shaping our compliance strategy, ensuring alignment with global standards, and fostering a culture of compliance within our organization.

Key Responsibilities:

  • Lead Consumer Protection and First Line of Defense Oversight: Develop and execute strategies to strengthen customer-focused compliance efforts and the business's corresponding lines of defense responsibilities.
  • Strengthen Compliance Culture: Partner with leaders across Privacy, Enterprise Risk, InfoSec, Agent Operations, Product Strategy, and Digital teams to enhance compliance processes, mitigate risks, and improve efficiency.
  • Regulatory Liaison and Audits: Serve as the point of contact for regulatory bodies, law enforcement, and other third parties, ensuring timely and complete responses to audits and regulatory examinations.
  • Drive Efficiency and Accountability: Lead efforts to reduce inefficiencies, clarify roles, and foster a team culture of transparency, accountability, and trust.

Requirements:

  • Minimum 10 years of experience in a compliance or regulatory advisory role within a financial institution, law firm, or government agency.
  • Extensive knowledge of consumer protection, AML (Anti-Money Laundering), Reg E, and fraud prevention regulations within the financial services industry.
  • Proven leadership in a corporate compliance function, preferably within a major financial institution, and experience managing offshore teams.
  • Strong partnership skills with departments such as Privacy, Enterprise Risk, InfoSec, and Legal to drive business compliance and risk mitigation strategies.
  • Excellent communication skills, with the ability to convey complex regulatory matters clearly and effectively to a wide range of audiences.
  • Bachelor's degree or equivalent experience.

About Western Union

Western Union is a global financial services company that powers financial inclusion and innovation. We are committed to providing accessible financial services to individuals and businesses worldwide. Our team of over 8,000 employees serves 200 countries and territories, reaching customers and receivers around the globe.

What We Offer

As a Compliance Director at Western Union, you will have the opportunity to work with a diverse and passionate team of professionals who share your commitment to compliance and customer protection. We offer a competitive salary range of $175,000 - $225,000 USD per year, as well as a comprehensive benefits package, including short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

Hybrid Work Model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Equal Employment Opportunity

Western Union is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.



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