Associate Director of Residential Services: Programs

3 weeks ago

Denver, Colorado, United States Colorado Coalition for the Homeless Full time

The Colorado Coalition for the Homeless is dedicated to preventing homelessness and creating lasting solutions for individuals and families in need. As the Associate Director of Residential Services: Programs, you will play a critical role in overseeing our Permanent Supportive Housing programs across 9 properties.

Key Responsibilities:

  • Develop, manage, and supervise Residential Services staff and programs in accordance with applicable policies and procedures.
  • Act as department Director in the absence of the Director and ensure all grant/program activities and reports are completed.
  • Collaborate with the Property Management department to ensure programs/properties effectively balance the needs of individual residents and the community.
  • Provide bi-weekly individual and group supervision to program managers, coaching and problem-solving assistance as needed.
  • Interview, hire, and train new staff, maintain current expertise in Permanent Supportive Housing best-practices and policies.
  • Implement Critical Time Intervention as a service delivery approach across programs, complete assigned staff performance reviews, and provide support and accountability to employees.
  • Utilize the HMIS database for monthly reporting on grant performance and data quality, and ensure distribution of information across the management teams.
  • Participate in blended management, vacancy, and housing retention meetings to ensure optimal program function within the limits of the program.

Requirements:

  • Minimum of a Bachelor's degree in a related field or equivalent experience in similar program(s).
  • Previous case management experience preferred, prior management and supervisory experience required.
  • More than two years of experience in a similar setting (residential, mental health, transitional housing, etc.).
  • Proficiency in customer care and service, knowledge of non-profit organizational management practices.
  • Knowledge of homelessness, mental illness, and substance abuse including symptoms and treatment options, local services, and resources.
  • Understanding of Trauma Informed Care and ability to apply the principles to supervision and client care.

The Colorado Coalition for the Homeless is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

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