Customer Service Representative
1 week ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Openwork. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring timely and accurate order management.
Key Responsibilities:
- Order Management: Provide timely and accurate order entry and management, ensuring seamless order fulfillment from receipt to delivery.
- Order Tracking: Monitor and track orders to ensure timely delivery and resolution of any issues that may arise.
- Customer Communication: Respond promptly and professionally to customer inquiries, addressing any concerns or issues in a timely and accurate manner.
- Collaboration: Work closely with cross-functional teams to ensure successful order fulfillment and exceptional customer service.
- Data Management: Maintain accurate customer data and specifications, ensuring up-to-date information for efficient order processing.
Requirements:
- Experience: Proven experience in order entry and management, preferably in an ERP/MRP/WMS system (Microsoft Dynamics 365 a plus).
- Communication: Excellent professional communication skills, including email, phone, and Teams.
- Problem-Solving: Proven success in problem-solving and ability to work effectively in a fast-paced environment.
- Customer Service: Excellent customer service skills, with a focus on providing exceptional service and ensuring customer satisfaction.
- Teamwork: Ability to work collaboratively as a team member, with a focus on achieving common goals and objectives.
What We Offer:
- Competitive Pay: Competitive hourly rate starting at $21.00.
- Opportunities for Growth: Opportunities for professional growth and development in a dynamic and supportive work environment.
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