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Patient Financial Services Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Financial Services Representative to join our team at West Tennessee Healthcare. As a key member of our revenue cycle team, you will play a critical role in ensuring the accurate and timely processing of patient accounts, maximizing reimbursement, and providing exceptional customer service.
Key Responsibilities- Claims Processing: Review and edit claims for accuracy and completeness, ensuring compliance with regulatory guidelines and payer requirements.
- Account Resolution: Investigate and resolve patient account issues, including denied or rejected claims, and work with payers to obtain payment.
- Cash Application and Reconciliation: Apply payments to patient accounts, reconcile discrepancies, and ensure accurate and timely posting of cash receipts.
- Customer Service: Provide exceptional customer service to patients, payers, and internal stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
- Training and Development: Participate in ongoing training and development to stay up-to-date on regulatory changes, payer requirements, and best practices in revenue cycle management.
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of experience in healthcare or related field preferred.
- Skills: Basic knowledge of accounting principles, general office procedures, and healthcare revenue cycle operations; strong analytical and mathematical skills; excellent communication and interpersonal skills.
We are an equal opportunity employer and are committed to providing a work environment that is inclusive and respectful of all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
