Customer Service Team Leader

2 months ago


Jackson, Mississippi, United States CONEXON Full time
Job Overview

The role of the Customer Service Team Leader involves supervising and guiding a dedicated group of Customer Service Representatives (CSRs) in the daily functions of a contact center. This position is essential in ensuring that CSRs receive the necessary support post-training by closely monitoring their development, addressing inquiries, and providing continuous coaching and motivation.

Key Responsibilities

Responsibilities include but are not limited to:

  • Setting performance targets for individuals and teams.
  • Providing answers to staff inquiries and offering constructive feedback.
  • Developing strategies to enhance operational procedures and maintain staff morale.
  • Assessing CSR performance, identifying training needs, and implementing corrective measures when required.
  • Ensuring compliance with attendance policies and established protocols.
  • Recognizing operational challenges and proposing potential enhancements.
  • Compiling reports and analyzing metrics to aid management in establishing call center objectives.
  • Collaborating with fellow supervisors and management to bolster CSR performance and elevate customer satisfaction.
  • Staying informed about new processes and technological advancements.
  • Participating in the recruitment and onboarding of new team members.
  • Executing additional duties as assigned.
Qualifications

Ideal candidates will possess:

  • The ability to maintain composure and professionalism in high-pressure situations.
  • Demonstrated leadership capabilities.
  • Strong problem-solving and decision-making abilities.
  • Excellent organizational skills and meticulous attention to detail.
  • Outstanding interpersonal and active listening skills.
  • A keen focus on the specifics of each interaction.
  • Proficient communication skills, both written and verbal.
  • Competence in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Flexibility and adaptability to frequently changing priorities.
  • Reliability and dependability in fulfilling job responsibilities.
  • The ability to work independently with minimal supervision.
  • For internal candidates, a record of good standing without any corrective actions, adherence to attendance standards, and consistent performance in alignment with the company’s service excellence model.
Company Benefits

We offer a comprehensive benefits package that includes:

  • Paid time off.
  • Comprehensive health, dental, and vision insurance.
  • Life insurance coverage.
  • Long-term and short-term disability insurance.
  • Retirement savings plans.

This position primarily involves working at a desk, utilizing a computer or phone. We provide a competitive compensation and benefits package.


  • Team Leader

    2 weeks ago


    Jackson, Mississippi, United States Tokai Rika Group Full time

    Job Title: Team LeaderAs a Team Leader at Tokai Rika Group, you will play a crucial role in overseeing the daily operations of our shipping and receiving department. Your primary responsibility will be to ensure the timely and accurate processing of shipments, while also providing guidance and support to your team members.Key Responsibilities:Supervise and...


  • Jackson, Mississippi, United States Whole Foods Market Full time

    Job Title: Prepared Foods Team LeaderAs a Prepared Foods Team Leader at Whole Foods Market, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive sales growth in the prepared foods department.Key Responsibilities:Lead by Example: Demonstrate a strong work ethic and lead your team to achieve exceptional...


  • Jackson, Mississippi, United States Whole Foods Market Full time

    Job Title: Prepared Foods Team LeaderAs a Prepared Foods Team Leader at Whole Foods Market, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive sales growth in the prepared foods department.Key Responsibilities:Lead by Example: Demonstrate a strong commitment to customer satisfaction and team member...


  • Jackson, Mississippi, United States Whole Foods Market Full time

    Job Title: Prepared Foods Team LeaderAs a Prepared Foods Team Leader at Whole Foods Market, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive sales growth in the prepared foods department.Key Responsibilities:Lead by Example: Demonstrate a strong commitment to customer satisfaction and team member...


  • Jackson, Mississippi, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and motivated Prepared Foods Associate Team Leader to join our team at Whole Foods Market. This role is responsible for assisting the Team Leader in all aspects of daily operations, including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects.Key...


  • Jackson, Mississippi, United States PetSmart, Inc. Full time

    Customer Service Supervisor RoleAt PetSmart, Inc, we're committed to delivering exceptional customer experiences. As a Retail Customer Service Supervisor, you'll be responsible for ensuring our customers receive the best possible service, whether it's over the phone, in-store, or online. Your key responsibilities will include: Maintaining store standards and...


  • Jackson, Mississippi, United States Dollar General Full time

    Job Summary:As an Assistant Team Leader at Dollar General, you will play a key role in maintaining a clean and well-organized store environment while assisting the Store Team Leader in creating a customer-first store culture through exceptional store standards and team engagement.Key Responsibilities: Assist with supervision of store employees, ensuring they...


  • Jackson, Mississippi, United States CONEXON Full time

    Job OverviewThe role of the Member Services Supervisor at CONEXON involves overseeing and guiding a dedicated team of Member Service Representatives (MSRs) in the daily functions of our contact center. This position is crucial in fostering a supportive environment where MSRs can thrive and excel.Key ResponsibilitiesPrimary duties include:Assisting in setting...


  • Jackson, Mississippi, United States T.J. Maxx Full time

    T.J. Maxx Customer Service Supervisor Job DescriptionAs a Customer Service Supervisor at T.J. Maxx, you will be responsible for promoting an exceptional customer experience. Your key responsibilities will include:Key Responsibilities:Oversee a team of customer service associates to ensure excellent customer service.Train and coach associates on personalizing...


  • Jackson, Mississippi, United States Burlington Full time

    Customer Service Lead Role OverviewAs a Customer Service Lead at Burlington, you will be responsible for directing cashier coverage and customer flow at the front of lines to ensure efficient service. You will also assist the management team in communicating promotions and company updates to customers. Additionally, you will monitor and validate returns,...

  • Customer Service Lead

    2 weeks ago


    Jackson, Mississippi, United States Burlington Coat Factory Corporation Full time

    Are you a natural leader with a passion for delivering exceptional customer service?We're seeking a Customer Service Lead to join our team at Burlington Coat Factory Corporation.Key Responsibilities: Model company core values and Our Burlington philosophy to inspire and motivate associates. Drive improvement of friendliness, speed of checkout, and customer...


  • Jackson, Mississippi, United States Nationwide Studios Full time

    Nationwide Studios Job OpportunityWe are seeking a highly motivated and detail-oriented individual to join our team as a Services Assistant. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services to our clients.Key Responsibilities:Run photography exports for schools and ensure timely delivery of...


  • Jackson, Mississippi, United States Gordon Food Service Full time

    Job Summary:Gordon Food Service is seeking a Part Time Store Assistant to join our team. As a Part Time Store Assistant, you will provide exceptional customer service, work in a fast-paced retail environment, and have opportunities for advancement.Responsibilities:Provide superior customer service to customersWork on your own or within a team to achieve...

  • Restaurant Team Member

    2 months ago


    Jackson, Mississippi, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at Love's Travel Stops and Country Stores. As a Restaurant Team Member, you will play a crucial role in delivering exceptional customer service by providing efficient and friendly service in a fast-paced environment.Key ResponsibilitiesProvide excellent...


  • Jackson, Mississippi, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. As a key member of our team, you will be responsible for ensuring the smooth operation of our pheresis process, providing exceptional customer service to our donors, and maintaining a safe and efficient work...


  • Jackson, Mississippi, United States Henrie Agency Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a Life Insurance Agent, you will play a critical role in helping families achieve their financial goals by providing expert guidance and support in the areas of life insurance, mortgage...


  • Jackson, Mississippi, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.Main ResponsibilitiesPrepare the autopheresis machine for the pheresis process.Monitor the donor and the...

  • Retail Store Leader

    2 weeks ago


    Jackson, Mississippi, United States 7-Eleven Full time

    Assistant Store LeaderWe're excited to be part of the Speedway family of stores. If you enjoy working as part of a retail management team and have previous supervisory experience, we'd love the opportunity to talk with you.Speedway is focused on your success. We're committed to ensuring our employees receive proper training so they can confidently provide...

  • Shift Leader

    2 weeks ago


    Jackson, Mississippi, United States Disc Replay Full time

    Disc Replay Shift Supervisor Job DescriptionAre you a natural leader with a passion for creating a positive and productive work environment? Do you thrive in fast-paced retail settings and enjoy working with a team to achieve common goals? We're seeking a skilled Shift Supervisor to join our team at Disc Replay!Key Responsibilities:Oversee teams of 3-7...

  • RN Team Leader

    4 weeks ago


    Jackson, Mississippi, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a skilled RN Team Leader to join our Home Health Care team at Henry Ford Health System. As a key member of our team, you will be responsible for managing a caseload of patients and coordinating their care in their place of residence.Key ResponsibilitiesManage a caseload of patients and coordinate their care in their place of...