Administrative Hearing Coordinator

6 days ago


New York, New York, United States City of New York Full time

About the Job

The City of New York's Office of Administrative Trials and Hearings (OATH) is seeking highly motivated individuals to fill the role of Penalty Processing Unit Clerk. As a member of our team, you will serve as the primary liaison between OATH and the public, providing exceptional customer service and ensuring the smooth operation of the Penalty Processing Unit.

Key Responsibilities

  • Evaluate and triage matters on a case-by-case basis to ensure uninterrupted day-to-day operations
  • Respond to public inquiries and requests via telephone, email, and in-person
  • Communicate with other agencies to ensure seamless collaboration
  • Provide research assistance to resolve questions from community members about penalties associated with their summonses
  • Work with members of the public who apply for credits or refunds to determine validity and fulfill requests if applicable
  • Enter and update data in automated databases
  • Receive, open, sort, distribute, and file various records

What We Offer

  • An estimated salary of $63,000 - $83,000 per year, depending on experience
  • A hybrid office/remote work schedule available after an initial training period
  • The opportunity to work in a fast-paced, dynamic environment with a team of dedicated professionals

Requirements

  • A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities
  • High school graduation or equivalent and six years of experience in community work or community-centered activities


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