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Patient Service Liaison
2 months ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at UCLA Health. As a key member of our healthcare team, you will provide exceptional support to our physicians and patients, ensuring seamless communication and access to our services.
Key Responsibilities- Act as a liaison between patients and physicians, facilitating effective communication and resolving issues in a timely manner.
- Assist patients in navigating our healthcare system, providing guidance and support to ensure they receive the care they need.
- Collaborate with referring physicians to ensure smooth transitions of care and optimal patient outcomes.
- Refer patients to relevant resources and provide follow-up support to ensure they receive the necessary care and services.
- Ability to prioritize tasks effectively, managing multiple responsibilities and deadlines.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, physicians, and staff.
- Ability to work in a fast-paced environment, adapting to changing priorities and demands.
- Knowledge of healthcare policies and procedures, as well as experience working in a healthcare setting.
- Knowledge of specific specialty practices and workflows.
- Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system and its services and programs.
- Knowledge of hospital computer systems and personal computer systems, as well as various software products used in administrative work.
- Familiarity with authorization processes and managed care programs.
UCLA Health is committed to providing exceptional patient care and service, while fostering a diverse and inclusive work environment. We welcome individuals from all backgrounds and perspectives, and are proud to be an equal opportunity employer.
