Patient Service Liaison

2 weeks ago


Los Angeles, California, United States UCLA Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at UCLA Health. In this role, you will provide exceptional support to our physicians and patients, ensuring seamless communication and access to our healthcare services.

Key Responsibilities
  • Act as a liaison between patients and physicians, facilitating effective communication and resolving issues in a timely manner.
  • Assist patients in navigating our healthcare system, providing guidance and support to ensure they receive the care they need.
  • Facilitate communication with referring physicians, ensuring that patients receive the best possible care.
  • Refer patients to appropriate resources, both within and outside of our organization, to meet their unique needs.
  • Provide follow-up support to patients through phone and electronic communication, ensuring that their concerns are addressed and their needs are met.
Requirements
  • Strong prioritization skills, with the ability to accurately reflect the relative importance of job responsibilities.
  • Excellent communication skills, with the ability to convey complex information in a clear and concise manner.
  • Ability to establish and maintain productive working relationships with faculty, staff, administration, and patients from diverse backgrounds.
  • Ability to work in a fast-paced environment, with multiple competing demands, and maintain a high level of productivity.
  • Knowledge of patient-related policies and procedures, as well as a thorough understanding of our organization and its services.
Preferred Qualifications
  • Knowledge of specific specialty practice and workflows.
  • Working knowledge of hospital computer systems and personal computer systems, including software products used for administrative tasks.
  • Familiarity with authorization processes and managed care programs.

UCLA Health is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and perspectives.



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