Healthcare Liaison
4 weeks ago
As a Patient Service Representative at the University of California, you will play a vital role in providing exceptional support to our physicians and patients. Your primary responsibilities will include acting as a liaison between patients and physicians, assisting patients in accessing services within our health system, and facilitating communication with referring physicians. You will also be responsible for referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
Key Responsibilities
- Act as a liaison for patients and physicians in the practice
- Assist patients in accessing services within the health system
- Facilitate communication with referring physicians
- Refer patients to appropriate resources
- Provide follow-up through telephone and EPIC/Care Connect
Qualifications
Required:
- Ability to set priorities that accurately reflect the relative importance of job responsibilities
- Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds
- Ability to creatively integrate competing demands into a productive working environment
- Ability to communicate verbally to clearly convey complex problems in both formal and informal situations
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
- Knowledge of specific specialty practice and workflows
- Working knowledge of patient-related policies and procedures as well as a thorough understanding of the University system and its services and programs
- Knowledge of hospital computer systems and personal computer systems and the various software products to perform administrative work
- Familiarity and knowledge of authorization processes and managed care programs
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