Store Operations Manager

2 weeks ago

San Jose, California, United States San Jose, Chevron Full time
Position Overview

STORE OPERATIONS MANAGER
Under the guidance of the District Manager, the Store Operations Manager is responsible for overseeing the daily functions of a convenience retail establishment. This role encompasses all aspects of staffing, product merchandising, inventory oversight, financial management, and loss prevention strategies. The Store Operations Manager will lead and direct efforts to ensure exceptional customer service and streamlined, cost-effective operations.

Key Responsibilities

The following duties are essential to the role. Additional responsibilities may be assigned as needed:

  • Exercise significant autonomy in managing and directing the overall operational activities of the convenience store.
  • Ensure the delivery of high-quality customer service.
  • Oversee employee scheduling and supervision.
  • Maintain consistent, compliant, and profitable operations, with a focus on long-term profit growth.
  • Engage with multiple suppliers for food, beverages, tobacco products, and merchandise.
  • Implement and uphold inventory management systems to maintain optimal stock levels.
  • Monitor fuel inventory and respond to any alerts.
  • Promote monthly sales initiatives and special offers to meet sales objectives.
  • Address customer complaints and ensure effective resolution.
  • Ensure compliance with all local, state, and federal regulations governing the operation of the convenience store.
  • Adhere to security protocols, including maintaining minimal cash on-site.
  • Encourage and train staff to enhance their sales capabilities and achieve store objectives through ongoing training and evaluations.
  • Prepare and review all necessary reports for payroll, banking, and auditing, ensuring accuracy and timeliness.
  • Analyze reports to improve sales and profit forecasts to meet budgetary goals.
  • Coordinate maintenance and cleanliness of the store, ensuring safe and sanitary conditions.
  • Enhance employee productivity and customer service, manage revenue, and control expenses in line with inventory and payroll budgets.
  • Ensure adherence to all applicable laws, policies, and procedures regarding tobacco and alcohol sales.
  • Maintain compliance with all operational policies and procedures.
  • Availability for early mornings, evenings, and weekends is required.
Required Competencies

To excel in this position, candidates should demonstrate the following competencies:

  • Analytical Skills: Ability to synthesize complex information.
  • Punctuality: Consistently present and on time.
  • Communication: Exceptional interpersonal skills, capable of effective communication with customers and staff at all levels.
  • Customer Service: Proficient in managing challenging customer interactions.
  • Delegation: Ability to assign tasks effectively to maintain high standards.
  • Ethics: Treat others with respect and uphold organizational values.
  • Interpersonal Skills: Maintain confidentiality and professionalism.
  • Leadership: Inspire and motivate team members to perform at their best.
  • Management: Oversee daily operations and report on departmental progress.
  • Motivation: Self-driven and capable of motivating others to achieve company goals.
  • Organization: Ability to plan, set goals, and achieve measurable results.
  • Problem-Solving: Identify and resolve issues promptly.
  • Teamwork: Contribute positively to team dynamics.
  • Written Communication: Ability to write clearly and informatively.
Qualifications

High School diploma or GED required; some college education preferred. Previous experience in a convenience store or gas station setting is advantageous. Candidates must be at least 18 years of age.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities.

Physical Demands

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the employee is regularly required to stand, use hands for handling or feeling, reach with hands and arms, and communicate effectively. The employee frequently walks, stoops, kneels, crouches, and pushes. The employee may occasionally sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

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