**Retail Store Operations Manager**

6 days ago

San Jose, California, United States Teaspoon San Jose Full time
Job Description

About Teaspoon San Jose

We are a leading provider of high-quality beverages and exceptional customer service. Our team is dedicated to creating a welcoming and inclusive environment for our customers and employees alike.

Job Summary & Mission:

This role contributes to our success by leading a team of baristas to create and maintain an exceptional customer experience. The store manager is responsible for supervising and directing the workforce, ensuring customer satisfaction and product quality, managing the store's financial performance, and maintaining a safe and secure environment.

Key Responsibilities:

  • Leadership:
    • Set goals for the work group, develop organizational capability, and model how we work together.
    • Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions to keep the store operating to standard.
    • Train and hold baristas accountable for delivering exceptional customer service.
    • Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team.
    • Manage with integrity, honesty, and knowledge that promote our culture, values, and mission.
  • Planning and Execution:
    • Develop strategic and operational plans for the work group, manage execution, and measure results.
    • Monitor and manage store staffing levels to ensure barista development and talent acquisition.
    • Utilize existing tools to identify and prioritize communications and regularly use discretion to filter communications to the store team.
  • Business Requirements:
    • Provide functional expertise and execute functional responsibilities.
    • Ensure adherence to applicable wage and hour laws for nonexempt partners and minors.
    • Solicit customer feedback and research local markets to understand customer and community needs.
    • Use operational tools to plan for and achieve operational excellence in the store.
  • Barista Development & Team Building:
    • Provide baristas with coaching, feedback, and developmental opportunities and build effective teams.
    • Actively manage the store team by conducting performance assessments, providing feedback, and setting challenging goals.
    • Challenges and inspires store team to achieve business results.
    • Ensure team members adhere to legal and operational compliance requirements.

Requirements:

  • Ability to manage store operations independently.
  • Ability to manage effectively in a fast-paced environment.
  • Ability to manage multiple situations simultaneously.
  • Ability to manage resources to ensure established service levels are achieved at all times.

Interpersonal Skills:

  • Knowledge of customer service techniques.
  • Knowledge of supervisory practices and procedures.
  • Organization and planning skills.
  • Strong operational skills in a customer-service environment.
  • Strong problem-solving skills.
  • Team-building skills.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Strong leadership skills, with the ability to coach and mentor others.
  • Ability to plan and prioritize workload.
  • Ability to handle confidential and sensitive information.

Compensation:

$30.00 per hour, depending on experience. Bonuses if P&L requirements are met.

Benefits:

Flexible schedule, paid time off, health insurance, dental insurance, vision insurance, employee discount, paid training, mileage reimbursement.

  • Retail Store Operations Manager

    6 days ago

    San Jose, California, United States DXL Full time

    About DXL GroupDXL Group is a leading specialty retailer of men's Big & Tall apparel, committed to delivering an unparalleled customer experience. We're seeking a highly motivated and results-driven Retail Assistant Store Manager to join our team.Key ResponsibilitiesCustomer Service and SalesEnsure each guest feels welcomed and valued by providing...

  • Retail Store Manager

    4 days ago

    San Jose, California, United States Savers Value Village Full time

    Job DescriptionJob Title: Retail SupervisorJob Summary:Savers, a leading international thrift retailer, is seeking a Retail Supervisor to support the service side of our stores or the backroom product flow function (production). As a Retail Supervisor, you will play a key role in ensuring the smooth operation of our stores, providing excellent customer...

  • Assistant Store Manager

    5 days ago

    San Jose, California, United States Spencer's & Spirit Halloween Full time

    Job Summary:The Assistant Store Manager plays a crucial role in the success of Spencer's & Spirit Halloween stores. As a key member of the management team, this individual will support the Store Manager in overseeing the daily operations of the store, ensuring maximum sales and profitability.Key Responsibilities:Support the Store Manager in staffing, setup,...

  • Assistant Store Manager

    2 days ago

    San Jose, California, United States Smart Foodservice Stores LLC Full time

    Job SummaryWe are seeking an experienced Assistant Store Manager to join our team at Smart Foodservice Stores LLC. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide excellent customer...

  • Retail Operations Manager

    13 hours ago

    San Francisco, California, United States Allbirds Retail Full time

    About the Role:The Floor Lead is a key member of the Allbirds Retail team, responsible for delivering an exceptional customer experience and executing daily operations within the store. This role requires a strong focus on customer service, operational excellence, and people management.Key Responsibilities:Customer Experience:Provide high-quality,...

  • Retail Operations Manager

    6 days ago

    San Diego, California, United States Allbirds Retail Full time

    About the Role:The Floor Lead is a key member of the Allbirds Retail team, responsible for delivering an exceptional customer experience and executing daily operations within the store. This role requires a strong focus on customer service, operational excellence, and people management.Key Responsibilities:Customer Experience:Provide high-quality,...

  • Retail Operations Manager

    2 days ago

    San Diego, California, United States Allbirds Retail Full time

    About the Role:The Floor Lead is a critical member of the Allbirds Retail team, responsible for delivering an exceptional customer experience and executing daily operations within the store. This role requires a strong focus on customer service, operational excellence, and people management.Key Responsibilities:Customer Experience:Provide high-quality,...

  • Retail Store Manager Assistant

    4 days ago

    San Jose, California, United States Baker Underground, Inc. Full time

    About the RoleBaker Underground, Inc. is seeking a highly motivated and fashion-forward Retail Key Holder to join our team. As a Retail Key Holder, you will play a vital role in assisting the management team with day-to-day store operations and bringing our brand promise to life.Key ResponsibilitiesAssist with store operations, including visual...

  • Store Operations Manager

    7 days ago

    San Jose, California, United States Lacoste Full time

    Company OverviewLacoste is a global leader in the fashion and sport industry, with a presence in over 100 countries and a team of 8,500 employees worldwide. Our brand is built on a unique blend of style, quality, and responsibility.Job SummaryWe are seeking a highly skilled and experienced Store Manager to join our team in San Jose, CA. As a Store Manager at...

  • Retail Operations Manager

    4 days ago

    San Diego, California, United States American Retail Services Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Retail Operations Manager to join our team at American Retail Services. As a key member of our store's leadership team, you will be responsible for ensuring the effective and efficient functioning of our retail operations.Key ResponsibilitiesMaintain accurate and up-to-date reports on a daily,...

  • Retail Operations Manager

    2 weeks ago

    San Jose, California, United States LVMH Group Full time

    Store Manager - LVMH GroupJob Function: Retail - LeadershipCompany OverviewAt LVMH Group, we inspire our clientele, empower our teams, and assist them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Our global teams work daily to realize our mission: to redefine the perception of...

  • Retail Operations Manager

    2 weeks ago

    San Jose, California, United States LVMH Group Full time

    Store Manager - LVMH GroupJob Function: Retail - LeadershipCompany OverviewAt LVMH Group, we strive to inspire our clientele, empower our teams, and assist them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Each day, our teams globally bring to life our mission: to transform the...

  • Retail Operations Manager

    2 weeks ago

    San Jose, California, United States LVMH Group Full time

    Store Manager Role OverviewJob Function: Retail Management - LeadershipCompany InsightAt LVMH Group, we are dedicated to inspiring our clientele, empowering our teams, and assisting them in realizing their fullest potential. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Each day, our global teams strive to fulfill...

  • Retail Operations Manager

    1 week ago

    San Jose, California, United States LVMH Group Full time

    Store Manager Role OverviewJob Function: Retail Management - LeadershipCompany OverviewAt LVMH Group, we are dedicated to inspiring our clientele, empowering our teams, and assisting them in realizing their full potential. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Our global teams work daily to fulfill our...

  • Retail Operations Manager

    2 weeks ago

    San Jose, California, United States LVMH Group Full time

    Store Manager Role OverviewJob Function: Retail - LeadershipCompany OverviewAt LVMH Group, we inspire our clientele, empower our teams, and support them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Our global teams work daily to fulfill our mission: to redefine the perception of...

  • Retail Operations Manager

    1 week ago

    San Jose, California, United States LVMH Group Full time

    Store Leadership RoleJob Function: Retail Management - LeadershipCompany OverviewAt LVMH Group, we strive to inspire our clientele, empower our workforce, and assist them in realizing their fullest potential. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Each day, our teams globally bring to life our mission: to...

  • Store Operations Manager

    5 days ago

    San Jose, California, United States Ross Stores, Inc. Full time

    Job Description**Job Title:** Store Operations Manager**Job Summary:** We are seeking a highly skilled and experienced Store Operations Manager to join our team at Ross Stores, Inc. As a Store Operations Manager, you will be responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.Key...

  • Store Operations Manager

    2 weeks ago

    San Jose, California, United States Ace Hardware Full time

    Position Overview:As a Store Operations Manager at Ace Hardware, you will play a crucial role in overseeing the daily functions of the retail establishment. Your responsibilities will include:Operational Management: Directing the daily activities of the store to ensure smooth operations.Financial Oversight: Managing sales, expenses, profits, and store assets...

  • Store Operations Manager

    4 days ago

    San Jose, California, United States Savers Value Village Full time

    Job DescriptionJob Title: Store Operations ManagerJob Summary:Savers, a leading international thrift retailer, is seeking a highly skilled Store Operations Manager to support the service side of our stores or the backroom product flow function (production). As a key member of our team, you will play a vital role in ensuring the smooth operation of our...

  • Retail Operations Manager

    2 weeks ago

    San Jose, California, United States Interplace, Inc. Full time

    About Us:Interplace, Inc. is a prominent retail concept specializing in confectionery products. We operate numerous locations, focusing on delivering high-quality sweets and regional delicacies. Our mission is to provide exceptional confectionery experiences to customers across various regions.Position Overview:The Store Manager plays a crucial role in...