Client Relationship Specialist
2 months ago
Position Overview: The Client Relationship Specialist at Citibank, N.A. plays a pivotal role in providing outstanding service to our valued clients. This position focuses on executing service transactions and fostering sales to strengthen client relationships.
Key Responsibilities:
- Exhibit excellent sales and service capabilities
- Serve as a branch expert on products and services
- Engage in continuous learning about offerings
- Deliver superior service experiences
- Maintain comprehensive knowledge of client accounts
- Interact with clients to discern their needs
- Utilize marketing resources and digital platforms
- Connect clients with relevant partners
- Effectively address and resolve client concerns
- Promote the use of self-service options
- Ensure all follow-up actions are completed
- Engage clients with a friendly and welcoming demeanor
- Accurately perform financial transactions
- Assist clients with inquiries or issues
- Create a positive customer journey
- Comply with bank policies and protocols
- Efficiently manage service transactions and sales processes
Qualifications:
- 1-3 years of relevant experience in customer service
- Essential Skills: Customer service, digital engagement, sales proficiency
- Preferred Skills: Experience in retail environments
Education Requirements:
- High School diploma or equivalent
Job Family Group: Customer Service
Job Family: Branch Service
Employment Type: Part-time
Compensation: Hourly rate based on experience
Equal Opportunity Employer: Citibank, N.A. is committed to providing a competitive benefits package and welcomes all qualified candidates to explore career opportunities with us.
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