Client Relations Specialist
2 days ago
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes, and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship, and gracious service.
Job SummaryWe are seeking a highly motivated and customer-focused Client Specialist to join our team. As a Client Specialist, you will be responsible for creating and fostering a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.
Key Responsibilities- Create and implement sales and service strategies to drive customer engagement and loyalty
- Support all service enhancers to build strong relationships with customers and promote the Talbots brand
- Achieve sales and service metrics in key measurable areas, including clientelling/outreach, appointment setting, and Talbots Classic Awards
- Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
- Seek to understand customer needs and wants through intentional conversation and share current products and fashion trends to inspire and build trust
- Driven to create, build, and cultivate relationships with customers and the community
- Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team
- Able to work cooperatively in a diverse work environment and possess excellent written and verbal communication skills
- Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely, and meaningful
- Professional, assertive, and friendly with the ability to make decisions and possess the technological aptitude to navigate POS/computer/iPad/handheld systems
- Growth opportunities to advance beyond this position and into the next
- Incentive opportunities and generous merchandise discounts
- Other perks, including referral incentives, discounts on travel, shopping, concerts, and more
Talbots is committed to building relationships with our customers and associates by knowing, serving, and delighting them. We value diversity and are invested in cultivating a dynamic and inclusive culture. We are an equal opportunity employer and welcome applications from diverse candidates.
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