Customer Service Liaison

4 weeks ago


White Plains, New York, United States ConsultNet Technology Services and Solutions Full time

Customer Service Representative

We are seeking a skilled and empathetic Customer Service Representative to join our team at ConsultNet Technology Services and Solutions. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, resolving issues, and providing solutions that exceed their expectations.

Key Responsibilities:

  • Communicate Effectively: Engage with customers via phone, email, and chat, providing knowledgeable answers to their questions and concerns.
  • Problem-Solving: Proactively identify and resolve customer issues, working closely with internal departments to meet their needs.
  • Data Entry: Accurately enter customer information and data into various platforms, ensuring seamless communication and record-keeping.

Requirements:

  • Experience: At least 1-3 years of relevant work experience in a customer-facing role.
  • Skills: Excellent phone etiquette, verbal, written, and interpersonal skills, with the ability to multi-task, organize, and prioritize work.


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