Customer Relations Manager
1 month ago
Cedarhurst Senior Living is seeking a compassionate and detail-oriented Customer Relations Manager to join our Home Office team. This role will oversee resident and family relationships across multiple senior living communities, manage complex billing inquiries, and ensure positive service experiences.
Key Responsibilities:- Customer Support: Serve as the main contact for escalated billing inquiries and disputes, providing timely and effective resolutions.
- Relationship Management: Build and maintain positive relationships with residents, families, and community teams.
- Issue Resolution: Collaborate with teams to resolve complex billing or service issues, negotiate payment plans, and address concerns.
- Communication & Documentation: Document all interactions thoroughly and follow up consistently with residents and families to ensure issues are fully resolved and satisfaction is achieved.
- Training & Coaching: Train and support community staff on best practices for resident communication and customer service.
- Reporting & Analysis: Review and analyze aging reports, identify trends, and develop strategies to improve collection efforts and minimize outstanding balances.
- Policy Development: Contribute to policy development and process improvements related to billing, collections, and customer service standards.
- Compliance: Maintain confidentiality and ensure compliance with HIPAA regulations and company policies.
Qualifications:
- Bachelor's degree preferred or equivalent experience.
- 3-5 years in customer service management or related roles, ideally in senior living or healthcare.
- Excellent interpersonal and communication skills.
- Experience in managing escalated issues and resolving complex situations.
- Proficiency in CRM systems; Yardi experience is a plus.
- Strong organizational skills with attention to detail.
- Empathy and patience when working with seniors and their families.
-
Customer Relations Representative
4 weeks ago
St Louis, Missouri, United States Kelly Wicks - State Farm Agent Full timeJob Summary: We are seeking a highly motivated and goal-oriented Customer Relations Representative to join our team at Kelly Wicks - State Farm Agent. As a key member of our team, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services.Responsibilities:Develop leads...
-
Employee Relations Manager
4 weeks ago
St Louis, Missouri, United States World Wide Technology Full timeJob Summary:We are seeking an experienced Employee Relations Manager to join our team at World Wide Technology. The successful candidate will possess excellent communication skills, including written, verbal, presentation, and interpersonal skills. They will also have a proven track record of building partnerships, working collaboratively in a matrix, and...
-
Customer Accounts Manager
4 weeks ago
St Louis, Missouri, United States Aaron's Full timeJob SummaryAaron's is seeking a highly skilled Customer Accounts Manager to lead the customer accounts department and drive the success of our stores. As a key member of our team, you will be responsible for achieving company standards for collections and lease renewals, while building strong relationships with our customers.Key...
-
Public Relations Specialist
1 month ago
St Louis, Missouri, United States TKFC LC dba St Louis CITY SC Full timeJob OpportunitySt. Louis CITY SC is seeking a highly motivated and detail-oriented Public Relations Intern to join our team. As a key member of our Public Relations department, you will assist in the creation of media materials, monitor and track media coverage, and analyze industry trends.Responsibilities:Assist in the development of press releases, media...
-
Customer Service Director
4 weeks ago
St Louis, Missouri, United States gpac Full timeService Manager Job DescriptionWe are seeking an experienced Service Manager to oversee our service teams and ensure the highest level of client satisfaction.In this pivotal role, you will manage daily operations, mentor team members, and implement innovative strategies to optimize performance and efficiency.Key Responsibilities:Lead Daily Operations :...
-
Customer Service Coordinator
1 month ago
St Louis, Missouri, United States Sensient Technologies Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Coordinator to support our Colors Group business in St. Louis. The primary focus of this position is to provide exceptional customer service and support office management functions.Key ResponsibilitiesManage all customer service general mailboxes and distribute purchase...
-
Customer Service Representative
4 weeks ago
St Louis, Missouri, United States Public Storage Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for managing multiple locations, assessing customer storage needs, and providing excellent customer service.Key Responsibilities:Manage daily storage unit inspections to confirm inventory...
-
St Louis, Missouri, United States Community Choice Financial Family of Brands Full timeAbout the RoleWe are seeking a highly skilled and experienced Store Manager to join our team at the Community Choice Financial Family of Brands. As a Store Manager, you will play a critical role in driving the success of our stores and delivering exceptional customer experiences.Key ResponsibilitiesCustomer Service and Team Management: Develop strong...
-
Customer Service Representative
1 month ago
St Louis, Missouri, United States Enterprise Holdings Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.Key Responsibilities:Meet and greet...
-
Customer Service Representative
4 weeks ago
St Louis, Missouri, United States Enterprise Mobility Inc Full timeJob Summary:We are seeking a Customer Service Representative to provide superior, friendly, and efficient transactions and services to our customers.Key Responsibilities:Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle...
-
Customer Service Associate
3 weeks ago
St Louis, Missouri, United States John Hayden - State Farm Agent Full timeAbout the Role:As a Customer Relations Representative at John Hayden - State Farm Agent, you will be responsible for establishing and maintaining strong relationships with customers, identifying their insurance needs, and providing personalized solutions. If you are a people-oriented individual with excellent communication skills and a customer-focused...
-
Customer Demand Specialist
4 weeks ago
St Louis, Missouri, United States Vi-Jon Full timeJob SummaryThe Customer Demand Specialist is responsible for developing item-level demand forecasts for 1,000 to 2,000 SKUs used to plan material and finished goods purchases, production, inventory, capacity, and financial projections. This role requires collaboration with customers, Sales, Operations, and Finance teams to interpret information from various...
-
Customer Service Representative
4 weeks ago
St Louis, Missouri, United States Ranson & Associates Defunct Full timeJob Summary:We are seeking a highly skilled Licensed Agency Customer Service Representative to provide exceptional service to our clients. In this role, you will leverage your expertise to identify cross-selling opportunities, work closely with sales specialists for follow-ups, and support the agency owner in achieving strategic...
-
Customer Service Operations Specialist
4 weeks ago
St Louis, Missouri, United States Wolters Kluwer N.V. Full timeKey Responsibilities:Develop and maintain in-depth knowledge of Wolters Kluwer N.V. products, services, and processes within the department, company, and industry. Stay up-to-date on the mission, vision, and goals of the team and organization.Collaboration and Review:Work closely with peers and management to review completed orders for Customer Service,...
-
Customer Service Representative
4 weeks ago
St Louis, Missouri, United States Cub Foods Full timeJob Summary:Cub Foods is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide prompt and friendly service to customers,...
-
Customer Service Representative III
4 weeks ago
St Louis, Missouri, United States Mallinckrodt Full timeJob Title: Customer Service Representative IIIJob Summary:We are seeking a highly skilled Customer Service Representative III to join our team at Mallinckrodt. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients while operating within our company guidelines.Key Responsibilities:*...
-
Customer Service Representative
4 weeks ago
St Louis, Missouri, United States Redwood Logistics Full timeAbout the RoleRedwood Logistics is seeking an experienced Customer Operations Representative to join our team. In this role, you will be responsible for providing exceptional customer service while overseeing daily operational functions.Key ResponsibilitiesManage operational workflow for designated accounts, ensuring timely and efficient delivery of...
-
Customer Service Liaison
4 weeks ago
St Louis, Missouri, United States State Farm Insurance Full timeCustomer Relations RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team.Key Responsibilities:Provide exceptional customer service by answering inquiries, resolving issues, and offering solutions.Process policy changes, claims, and payments accurately and efficiently.Maintain customer records...
-
Customer Service Ambassador
4 weeks ago
St Louis, Missouri, United States TMZ Events Full timeJob OverviewAs a Front Office Representative at TMZ Events, you will be the face of our company, providing exceptional customer service to guests, clients, and team members. Your welcoming demeanor and organizational skills will ensure smooth day-to-day front office operations while making a lasting positive impression.Key ResponsibilitiesGreet and welcome...
-
Customer Service Liaison
4 weeks ago
St Louis, Missouri, United States State Farm Insurance Full timeCustomer Relations RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with their insurance needs and provide...