Customer Service Representative

1 month ago


St Louis, Missouri, United States Enterprise Holdings Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Place outgoing calls for callback management and miscellaneous calls
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Requirements:

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related convictions on driving record in the past 3 years
  • Authorized to work in the United States and not require work authorization sponsorship by our company

What We Offer:

  • Paid time off
  • Consistent full-time schedule
  • Employee discount
  • Retirement savings plan with 401(k) matching
  • Health, life, dental, and vision insurance
  • Training and development opportunities

Work Schedule:

Friday to Tuesday, 6:00am to 2:00pm

Equal Opportunity Employer: We are an equal opportunity employer and welcome applications from diverse candidates.



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