Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.
Key Responsibilities:
- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and service information
- Answer incoming calls for reservations, rate quotes, and general questions
- Place outgoing calls for callback management and miscellaneous calls
- Assist in assessing the condition of rental vehicles upon return
- Notify management of any known customer or vehicle problems
Requirements:
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol-related convictions on driving record in the past 3 years
- Authorized to work in the United States and not require work authorization sponsorship by our company
What We Offer:
- Paid time off
- Consistent full-time schedule
- Employee discount
- Retirement savings plan with 401(k) matching
- Health, life, dental, and vision insurance
- Training and development opportunities
Work Schedule:
Friday to Tuesday, 6:00am to 2:00pm
Equal Opportunity Employer: We are an equal opportunity employer and welcome applications from diverse candidates.
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