Customer Service Liaison
1 week ago
Customer Relations Representative
At State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Assist customers with their insurance needs and provide solutions to their inquiries and issues.
- Process policy changes, claims, and payments accurately and efficiently.
- Maintain customer records and update information as necessary.
- Collaborate with team members to ensure seamless customer experiences.
- Promote and cross-sell insurance products and services to meet customer needs.
- Handle escalated customer complaints and concerns with professionalism and empathy.
- Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
- Participate in ongoing training and development programs to enhance knowledge and skills.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Knowledge of insurance policies and regulations.
Apply Now:
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